Castle Ocean Resort Hotel Waikiki, Honolulu, Service

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Rank

44th

Out of 165

Castle Ocean Resort Hotel Waikiki	Average Price: $130 Check Rates

Hotel Class:

175 PAOAKALANI Avenue

Honolulu, 96815 View map

2-Star Hotel Rank: 14 of 51
Average review rating: 3.22

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (108) , MyTravelGuide (71) , Travelocity (64) , TripAdvisor (463) , YahooTravel (65)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (16) balcony (51) bar (34) bargain (11) bathroom (71) beach (354) bed (84) bill (10) breakfast (98) charge (20) check in (40) check out (19) complimentary (11) cost (36) deal (44) decor (14) dinner (13) food (64) front desk (65) hotel (823) housekeeping (31) laundry (11) lobby (72) location (229) maid (16) manager (20) money (72) ocean (206) parking (126) pillow (13) pool (114) price (140) rate (43) recommend (56) restaurant (120) room (804) service (97) shower (95) staff (234) street (106) suite (16) to park (14) towel (42) tub (14) valet (33) valet parking (23) value (38) view (175) walk (119) wireless (18)

Service

Appears in 97 comments.

70% wrote positive comments about service

The following words were used in comments with Service:
clean (10) customer (8) desk (7) excellent (5) friendly (5) good (14) great (10) helpful (5) hotel (20) liked (4) location (7) slow (4) staff (6) valet (12)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. We were happy with the service and amenitites.

"Very good place " Read full review on TripAdvisor 3/15/2012 Vote

2. fresh-cut fruits, cereal, steamed rice, miso soup--with attentive service, in an open-air terrace next to the small pool.

"Excellent new hotel on Diamond Head side of Waikiki " Read full review on TripAdvisor 2/28/2012 Vote

3. Not to mention the lack of customer service by the front desk.

"Beware BED BUGS! " Read full review on TripAdvisor 2/24/2012 Vote

4. Best of all, the service is very Hawaiian.

"Great New Gem of Waikiki " Read full review on TripAdvisor 1/14/2012 Vote

5. The service was the same Hyatt standard we know and love, however, this Hyatt place is in an urban location with construction, cars and trucks beginning in the early morning hours.

"Great for Business, not for Vacation " Read full review on TripAdvisor 1/12/2012 Vote

6. Amazing service.

"The absolute best bang for your dollar in Waikiki " Read full review on TripAdvisor 1/7/2012 Vote

7. We were pleased great service and friendly 'Aloha' staff all around.

"Hot Breakfast,Fitness room,free wifi , Yes it is worth it! " Read full review on TripAdvisor 12/23/2011 Vote

8. All the staff were extremely courteous and helpful, and went out of their way to give us tips/advice/excellent customer service.

"AMAZING PRICE, LOCATION, STAFF! " Read full review on TripAdvisor 9/26/2011 Vote

9. Service was good.

"Good deal, but under renovation " Read full review on TripAdvisor 9/5/2011 Vote

10. Brandon at the front desk provided great customer service when we checked in as well as throughout our stay.

"Great location & Awesome staff " Read full review on TripAdvisor 6/4/2011 Vote