Castle Ocean Resort Hotel Waikiki, Honolulu, Manager

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Rank

44th

Out of 165

Castle Ocean Resort Hotel Waikiki	Average Price: $130 Check Rates

Hotel Class:

175 PAOAKALANI Avenue

Honolulu, 96815 View map

2-Star Hotel Rank: 14 of 51
Average review rating: 3.22

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (108) , MyTravelGuide (71) , Travelocity (64) , TripAdvisor (463) , YahooTravel (65)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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amenity (16) balcony (51) bar (34) bargain (11) bathroom (71) beach (354) bed (84) bill (10) breakfast (98) charge (20) check in (40) check out (19) complimentary (11) cost (36) deal (44) decor (14) dinner (13) food (64) front desk (65) hotel (823) housekeeping (31) laundry (11) lobby (72) location (229) maid (16) manager (20) money (72) ocean (206) parking (126) pillow (13) pool (114) price (140) rate (43) recommend (56) restaurant (120) room (804) service (97) shower (95) staff (234) street (106) suite (16) to park (14) towel (42) tub (14) valet (33) valet parking (23) value (38) view (175) walk (119) wireless (18)

Manager

Appears in 20 comments.

66% wrote positive comments about manager

The following words were used in comments with Manager:
friendly (3) helpful (2) hotel (5) management (22) mistake (2) most (2) night (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The manager tells me that it's not a bed bug, he has had bed bugs in his house before so he knows what they look like.

"Beware BED BUGS! " Read full review on TripAdvisor 2/24/2012 Vote

2. the service was more than adequate and yes terrence the night manager was extremely helpful.

"15 days on a budget and it was worth it! " Read full review on YahooTravel 8/18/2009 Vote

3. This was partly because the manager was very relaxed and said they would arrive and i should just relax and wait, it was only when I spoke to another member of staff that the mistake was realised.

"Good hotel if you get the right room. " Read full review on TripAdvisor 5/15/2012 Vote

4. Then I'm told the manager will come look at my room.

"Beware BED BUGS! " Read full review on TripAdvisor 2/24/2012 Vote

5. We tried to contact the hotel manager, but have not heard back from him.

"Great 'New' Hotel " Read full review on TripAdvisor 2/21/2012 Vote

6. - Mostly friendly staff (especially Terrence, a night manager).

"They damaged my laptop and will not take responsibility. " Read full review on TripAdvisor 6/19/2009 Vote

7. Meanwhile, the manager called the room service company (they have a different crew on the weekends) and spoke to the person who cleaned our room.

"They damaged my laptop. " Read full review on YahooTravel 6/18/2009 Vote

8. The next day, the day manager told us to file a report with the hotel's insurance company and also file a police report.

"They damaged my laptop. " Read full review on YahooTravel 6/18/2009 Vote

9. I went down immediately to inform the manager on duty, who was Terrence.

"They damaged my laptop. " Read full review on YahooTravel 6/18/2009 Vote

10. - Mostly friendly staff (especially Terrence, the night manager).

"They damaged my laptop. " Read full review on YahooTravel 6/18/2009 Vote