Castle Ocean Resort Hotel Waikiki, Honolulu, Front Desk

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Rank

44th

Out of 165

Castle Ocean Resort Hotel Waikiki	Average Price: $130 Check Rates

Hotel Class:

175 PAOAKALANI Avenue

Honolulu, 96815 View map

2-Star Hotel Rank: 14 of 51
Average review rating: 3.22

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (108) , MyTravelGuide (71) , Travelocity (64) , TripAdvisor (463) , YahooTravel (65)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (16) balcony (51) bar (34) bargain (11) bathroom (71) beach (354) bed (84) bill (10) breakfast (98) charge (20) check in (40) check out (19) complimentary (11) cost (36) deal (44) decor (14) dinner (13) food (64) front desk (65) hotel (823) housekeeping (31) laundry (11) lobby (72) location (229) maid (16) manager (20) money (72) ocean (206) parking (126) pillow (13) pool (114) price (140) rate (43) recommend (56) restaurant (120) room (804) service (97) shower (95) staff (234) street (106) suite (16) to park (14) towel (42) tub (14) valet (33) valet parking (23) value (38) view (175) walk (119) wireless (18)

Front desk

Appears in 65 comments.

80% wrote positive comments about front desk

The following words were used in comments with Front desk:
clean (4) desk (67) friendly (7) great (5) helpful (19) hotel (7) informative (4) maid (3) need (3) problem (4) rude (4) service (6) staff (23) street (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. My husband is a friendly guy, and he felt like home talking to the front desk people.

"Will go back! " Read full review on TripAdvisor 5/20/2012 Vote

2. The front desk staff were extremely pleasant and courteous.

"Beautiful, new renovations! " Read full review on TripAdvisor 4/24/2012 Vote

3. Went down to the front desk, and they helped me go back up to get it, no hassle whatsoever.

"Loved it! " Read full review on TripAdvisor 3/27/2012 Vote

4. Wifi was fast, trouble free and allowed for handheld and mobile devices to be connectedOne of the more helpful concierge/reception members of staff assisted in finding a good restaurantMost front desk members of staff were helpful, only one lady was rude and unhelpful.

"Value for money " Read full review on TripAdvisor 3/25/2012 Vote

5. Front desk staff were very helpful and friendly, Maid service avg.

"Excellent Hotel Value in Waikiki " Read full review on TripAdvisor 3/11/2012 Vote

6. Not to mention the lack of customer service by the front desk.

"Beware BED BUGS! " Read full review on TripAdvisor 2/24/2012 Vote

7. I called the front desk and was laughed at and told that Hyatt is a clean hotel and they don't have any bed bugs.

"Beware BED BUGS! " Read full review on TripAdvisor 2/24/2012 Vote

8. First of all, I'd like give a big Mahalo to Lynn who checked us in at the front desk.

"A WONDERFUL EXPERIENCE!!! " Read full review on TripAdvisor 2/10/2012 Vote

9. Friendly front desk staff too, very easy checking in and out.

"this is a great place for the price people! " Read full review on TripAdvisor 6/12/2011 Vote

10. Brandon at the front desk provided great customer service when we checked in as well as throughout our stay.

"Great location & Awesome staff " Read full review on TripAdvisor 6/4/2011 Vote