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OpinionWell
Rank
12th
Out of 165

Hawaii Prince Hotel Waikiki

Average Price: $283  
 
Hotel Class:
100 HOLOMOANA Street
Honolulu, 96815 View map  
4-Star Hotel Rank: 4 of 17
Average review rating: 4.3
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (113) , MyTravelGuide (888) , Travelocity (28) , TripAdvisor (417) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Manager
Appears in 12 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
accommodating (2)   arrival (2)   customer (2)   desk (5)   helpful (3)   hotel (3)   management (12)   night (2)    
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1. From the valet and front desk attendants who greeted us upon arrival to the manager who came quickly to help when we swiped our malfunctioning key card so many times that we were automatically locked out, to the concierge, bartender, and cocktail waitress, everyone was excellent.
"Great service; Dated, damaged decor " Read full review on TripAdvisor   2/11/2011 Vote      
2. The front desk night manager was very helpful when we asked about transportation back to the airport.
"Fine for a One Night Stay " Read full review on TripAdvisor   8/2/2010 Vote      
3. I wrote the hotel manager (Wade Gesteuyala), and I got just a standard response.
"After Seven Years, Won't be Coming Back " Read full review on TripAdvisor   12/7/2009 Vote      
4. I expressed my unhappiness at the condition of the rooms, and the front desk clerk (Bert) brought his manager out and both of them were very accommodating and apologetic.
"Great priceline hotel, and excellent staff, but definitely not a 4-star. " Read full review on TripAdvisor   9/10/2009 Vote      
5. The Business Office manager was accommodating in printing out our boarding passes, and engaged in pleasant chitchat.
"Nice, especially if you can get a good $ deal " Read full review on TripAdvisor   4/27/2008 Vote      
6. Nothing at all was too much trouble for the staff here and even at 3am in the morning when my case arrived, the manager was at out room straight away.
"Customer Service At Its Best " Read full review on TripAdvisor   3/6/2012 Vote      
7. The bar staff advised she was on the phone to her Manager and would help us as soon as she could (surely a paying customer takes precedence!) - it was another 20 minutes before we were able to be served.
"Great for first night after long flight " Read full review on TripAdvisor   1/11/2012 Vote      
8. We were told by the manager that there was never a guarantee that we would get a king size bed and that no rooms were available.
"Manager inattentive to our needs " Read full review on Expedia   2/3/2010 Vote      
9. By this time, I had contacted Priceline to explain the situation but the customer relations dept had just closed (1am EST) so the manager said to have Priceline call him first thing in the morning to have this resolved.
"Great priceline hotel, and excellent staff, but definitely not a 4-star. " Read full review on TripAdvisor   9/10/2009 Vote      
10. The staff (front desk, bellmen, manager, and housekeeping) are all absolutely wonderful, but I wouldn't recommend this hotel if you are looking for a 4-star hotel.
"Great priceline hotel, and excellent staff, but definitely not a 4-star. " Read full review on TripAdvisor   9/10/2009 Vote      
   
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