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Outrigger Reef on the Beach

Average Price: $250  
 
Hotel Class:
2169 KALIA ROAD Honolulu
Honolulu, View map  
4-Star Hotel Rank: 1 of 17
Average review rating: 4.17
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (104) , MyTravelGuide (44) , Travelocity (74) , TripAdvisor (1517) , YahooTravel (95)
SAFE TO BOOK ? (2/5 issues found)
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Manager
Appears in 45 comments. 
38% wrote positive comments about manager
The following words were used in comments with Manager:
helpful (3)   hotel (10)   management (45)   night (3)   poorly (3)   problem (3)    
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1. We met several managers and 1 of the owners all of which were terrific.
"Honeymoon Waikiki " Read full review on TripAdvisor   9/21/2011 Vote      
2. All of the staff; except for, oddly enough the Guest Service Manager, was always exceedingly helpful and pleasant.
"Fabulous Location with an equally Fabulous Staff " Read full review on TripAdvisor   6/23/2011 Vote      
3. I then had to call the manager - who was in a meeting - however the lady on the phone took care of us right away, but it took almost two hours to get checked in at that point.
"Nice value hotel with a good location " Read full review on TripAdvisor   1/23/2010 Vote      
4. However the service we received was very mixed - the front of house staff were very friendly and helpful, however we had 2 problems with our room and had to be moved twice (1st time the room wasn't the room we'd booked, 2nd time there were insects in the bathroom), during this the manager who helped us with the insect problem was excellent, the lady on the front desk was civil but not exactly friendly, and the two bell boys who moved our luggage were downright rude and made me very uncomfortable.
"Nice rooms, let down by patchy service " Read full review on TripAdvisor   7/30/2009 Vote      
5. Here's some details:-Oceanfront room with view of Diamond Head (top floor/corner room which was great)-Welcome basket from Manager, whom I had communicated via email previously regarding room questions.
"Exceeded our expectations! " Read full review on TripAdvisor   7/8/2009 Vote      
6. The manager made no effort to apologize or appease us in any way.
"We weren't impressed... " Read full review on TripAdvisor   5/21/2012 Vote      
7. My husband called the manager and after much conversation, we were begrudgingly moved to a larger room that had 2 beds.
"We weren't impressed... " Read full review on TripAdvisor   5/21/2012 Vote      
8. Melvino, manager of the beach services will set you up with chair/umbrella rentals, surfboards, whatever you could want.
"Beach Services are Great! " Read full review on TripAdvisor   4/30/2012 Vote      
9. What we really appreciated about this stay was the wonderful gift we received shortly after we were in our room from the assistant manager.
"It just keeps getting better " Read full review on TripAdvisor   4/15/2012 Vote      
10. This hotel was nice the rooms we had( we switched rooms , the manager Or head person in check in area.
"Very nice hotel rooms, was a very busy and social hotel in lobby, restaurant and bar areas. Good location would definitely stay " Read full review on TripAdvisor   1/19/2012 Vote      
   
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