The Westin Peachtree Plaza Atlanta, Atlanta, Front Desk

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Rank

83rd

Out of 426

The Westin Peachtree Plaza Atlanta	Average Price: $220 Check Rates

Hotel Class:

210 PEACHTREE Street

Atlanta, 30303 View map

4-Star Hotel Rank: 23 of 28
Average review rating: 4.15

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (1) , Expedia (42) , MyTravelGuide (845) , Travelocity (28) , TripAdvisor (295) , YahooTravel (213)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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amenity (21) bar (60) bathroom (100) bed (101) bill (27) breakfast (49) charge (26) check in (66) check out (17) checkout (11) check-out (10) concierge (10) cost (35) deal (8) decor (14) dinner (14) downtown (69) fee (12) food (70) front desk (75) gym (25) hotel (628) housekeeping (24) lobby (74) location (123) manager (27) money (26) parking (88) pillow (17) pool (48) price (42) rate (38) recommend (28) restaurant (114) room (736) room service (44) service (117) sheets (17) shower (40) staff (165) street (36) suite (23) to park (19) towel (30) valet (56) valet parking (25) view (258) walk (34) water pressure (10) wireless (26)

Front desk

Appears in 75 comments.

57% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (6) charged (4) desk (79) floor (5) friendly (9) good (4) helpful (5) hotel (12) informative (4) liked (5) management (4)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk, was good but, again, not what you expect on a Westin.

"Very Good location but still partly dated " Read full review on TripAdvisor 5/22/2012 Vote

2. The lobby atrium area is very metropolitan and the front desk staff was very welcoming.

"Great views...Nice Renovated Rooms " Read full review on TripAdvisor 4/9/2012 Vote

3. Servie was fantastic and friendly, valet to front desk.

"Hope the renovations are done soon, I won't stay here again unless... " Read full review on TripAdvisor 1/3/2012 Vote

4. I returned to the front desk and received a new key, which did not work, my room was on the 21st floor.

"Lack of attention to detail = Lackluster stay.. " Read full review on TripAdvisor 9/29/2011 Vote

5. Called front desk to get help with Internet login error and no one picked up.

"Consistently the worst service at any SPG hotel I've ever experienced " Read full review on TripAdvisor 7/14/2011 Vote

6. Front desk staff was really helpful and friendly, and the valet staff was prompt and probably very busy by the rate of traffic in and out of the hotel.

"Great for Weekdays...Never on a Weekend! " Read full review on TripAdvisor 7/13/2011 Vote

7. This is truly a Westin in name only, although the service at the front desk was good and the staff is very friendly/helpful.

"NOT a true Westin but decent location for family fun " Read full review on TripAdvisor 5/26/2011 Vote

8. The staff made us feel harassed exept for the front desk they were very nice.

"Waste of money! " Read full review on TripAdvisor 5/26/2011 Vote

9. The check-in process took at least 20 minutes, because one front desk clerk was responsible for checking in 20+ people.

"Great location and might outweigh all other categories " Read full review on TripAdvisor 3/20/2011 Vote

10. Front desk staff was very friendly.

"Terrible " Read full review on TripAdvisor 3/7/2011 Vote