5. very nice people- Quick and easy change to get a late check-out an hour after normal time- Great downtown location- Comfortable bed and pillows- Plug on bedside lamp (this is very nice) and 2 plugs on lamp on table(If you think this obsession with plugs is weird, try staying in a room where it's hard to find a single one and then you'll realize how many things you need to plug in (esp if you're working there for several hours)- Ginger-scented Hyatt bathroom amenities smell nice (I'm reaching for compliments here)Cons:- 50 mins room service, at 4:00 pm (!), for one caesar salad and one bottle of water- Room service salad was incredibly average- TV has an HDMI input but the 'input' button on the TV doesn't actually work, so the input is moot- TV remote is so worn, only the number '5' can be seen- TV doesn't swivel all the way to be seen on the bed, and there is only one small armchair otherwise- Bathroom is tiny.