Royal Palms Resort and Spa, Phoenix, Service

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Rank

7th

Out of 366

Royal Palms Resort and Spa	Average Price: $344 Check Rates

Hotel Class:

5200 East Camelback Road

Phoenix, 85018 View map

4-Star Hotel Rank: 5 of 11
Average review rating: 4.63

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (67) , MyTravelGuide (1) , Travelocity (3) , TripAdvisor (392) , YahooTravel (19)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (24) balcony (18) bar (49) bath (22) bathroom (49) bed (52) bill (14) breakfast (56) cabana (14) charge (13) check in (38) check out (14) complimentary (10) concierge (22) cost (10) deal (21) decor (19) dinner (63) fee (55) food (123) front desk (40) hot tub (10) hotel (340) housekeeping (15) landscape (21) location (57) lunch (20) massage (34) money (10) patio (56) pool (278) price (28) rate (31) recommend (71) restaurant (149) room (486) room service (26) service (298) shower (29) spa (184) staff (262) steam (18) suite (57) towel (13) tub (32) valet (75) valet parking (10) value (18) view (50) walk (17)

Service

Appears in 298 comments.

90% wrote positive comments about service

The following words were used in comments with Service:
attentive (13) beauty (20) best (18) customer (21) excellent (35) fee (14) food (25) friendly (20) great (37) hotel (33) liked (15) outstanding (18) pool (43) resort (33)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Turn down service happens nightly and the cleaning crew seems to sneak in and out of there anytime you are gone.

"Perfect! " Read full review on TripAdvisor 5/19/2012 Vote

2. The property is stunning!the grounds are gorgeous, the service was fantastic, the food spectacular - we thoroughly enjoyed our stay.

"Romantic and Relaxing " Read full review on TripAdvisor 5/8/2012 Vote

3. Valet service was prompt and friendly and the staff had great restaurant recommendations.

"Fantastic charming hotel " Read full review on TripAdvisor 4/28/2012 Vote

4. (A larger TV and HD services would have been nice!) The bell staff gave us great recommendations for where to take a morning walk, too.

"Beautiful property in every way...staff, rooms, restaurants, spa, pool, and common areas!! " Read full review on TripAdvisor 4/27/2012 Vote

5. Excellent customer service and attention to details- if you want to be catered on this is the place to go.

"Perfect-exactly what we needed " Read full review on TripAdvisor 4/23/2012 Vote

6. At every turn, the service was beyond great.

"We were treated like royalty! " Read full review on TripAdvisor 4/11/2012 Vote

7. Service was outstanding as usual.

"Highly recommended! " Read full review on TripAdvisor 4/4/2012 Vote

8. The service is outstanding.

"Pampered!!!!!!!!!!! " Read full review on TripAdvisor 3/29/2012 Vote

9. From the incredible office staff, who provided excellent recommendations for sight seeing, as well as the attentive wait staff, who provided exceptional service.

"Phoenix Paradise " Read full review on TripAdvisor 3/27/2012 Vote

10. Service was very good, definitely top notch all around from concierge to valet to spa to restaurant.

"Beautiful hotel and great location " Read full review on TripAdvisor 3/20/2012 Vote