Westin San Antonio, San Antonio, Front Desk

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Rank

4th

Out of 504

Westin San Antonio	Average Price: $313 Check Rates

Hotel Class:

420 Market Street

San Antonio, 78205 View map

4-Star Hotel Rank: 3 of 32
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (363) , Travelocity (23) , TripAdvisor (907)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (37) balcony (105) bar (125) bath (20) bathroom (102) bed (131) bill (41) breakfast (123) charge (43) check in (102) check out (30) complimentary (26) concierge (86) cost (34) deal (28) decor (23) dinner (88) downtown (58) food (174) front desk (168) gym (23) hotel (1201) housekeeping (63) lobby (105) location (334) lunch (26) manager (85) money (45) parking (106) pillow (19) pool (139) price (67) rate (46) recommend (111) restaurant (316) room (1021) room service (51) service (447) shower (94) spa (29) staff (545) street (115) suite (72) towel (35) tub (21) valet (117) valet parking (48) view (170) walk (176) wireless (29)

Front desk

Appears in 168 comments.

90% wrote positive comments about front desk

The following words were used in comments with Front desk:
cares (7) concierge (12) desk (171) friendly (17) great (9) helpful (26) hotel (17) management (12) need (12) new (8) nice (8) welcoming (8)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The front desk staff were very attentive and make sure the line moved and needs were met.

"Excellent Hotel and Staff " Read full review on TripAdvisor 5/21/2012 Vote

2. This year, front desk representative, Paris Craig checked us in and greeted us very welcoming and made sure that we were squared away.

"Westin is the BESTin! " Read full review on TripAdvisor 5/3/2012 Vote

3. The service at this Riverwalk hotel is impeccable from the front desk to housekeeping.

"Excellent service, average rooms " Read full review on TripAdvisor 3/22/2012 Vote

4. Our stay was during spring break, and unfortunately, the front desk help seemed a bit preoccupied, especially upon checkout.

"Be Careful " Read full review on TripAdvisor 3/18/2012 Vote

5. I travel around the country often and this is by far the best front desk service I have experienced.

"Amazing customer service " Read full review on TripAdvisor 3/16/2012 Vote

6. An amazing front desk manager named 'Joyce' went way out of her way to make sure our check-in process was the best I have ever experienced.

"Amazing customer service " Read full review on TripAdvisor 3/16/2012 Vote

7. Locked in my room with a fever, knowing I had to get up the next morning and pack, I contacted the front desk for some help.

"Great Staff " Read full review on TripAdvisor 3/8/2012 Vote

8. Such as the door greeters to then Katy at the front desk, who was so kind and helpful and just a delight to speak with.

"Excellent stay! Excellent service! " Read full review on TripAdvisor 3/4/2012 Vote

9. Front desk staff was helpful with any requests I had.

"Great Stay " Read full review on TripAdvisor 2/20/2012 Vote

10. The front desk staff is very courteous and David and the other concierge(s) are always smiling and welcoming.

"Impeccable service " Read full review on TripAdvisor 2/4/2012 Vote