Westin San Antonio, San Antonio, Service

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Rank

4th

Out of 504

Westin San Antonio	Average Price: $313 Check Rates

Hotel Class:

420 Market Street

San Antonio, 78205 View map

4-Star Hotel Rank: 3 of 32
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (363) , Travelocity (23) , TripAdvisor (907)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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Keyword Search

amenity (37) balcony (105) bar (125) bath (20) bathroom (102) bed (131) bill (41) breakfast (123) charge (43) check in (102) check out (30) complimentary (26) concierge (86) cost (34) deal (28) decor (23) dinner (88) downtown (58) food (174) front desk (168) gym (23) hotel (1201) housekeeping (63) lobby (105) location (334) lunch (26) manager (85) money (45) parking (106) pillow (19) pool (139) price (67) rate (46) recommend (111) restaurant (316) room (1021) room service (51) service (447) shower (94) spa (29) staff (545) street (115) suite (72) towel (35) tub (21) valet (117) valet parking (48) view (170) walk (176) wireless (29)

Service

Appears in 447 comments.

87% wrote positive comments about service

The following words were used in comments with Service:
best (24) customer (74) desk (25) excellent (50) food (37) friendly (22) good (28) great (78) helpful (16) hotel (97) liked (20) location (21) outstanding (24)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The rooms seem a little older but the service was amazing and more than made up for anything.

"Excellent stay " Read full review on TripAdvisor 5/21/2012 Vote

2. Management has done a good job training and most likely rewarding excellent service and it shows.

"Service and food trumps inconvenience " Read full review on TripAdvisor 5/18/2012 Vote

3. Service by the entire staff was terrific.

"Wonderful hotel, wonderful service " Read full review on TripAdvisor 5/12/2012 Vote

4. From the time a valet greeted me when I drove up, through my 4 day stay and as the valet closed the door of my vehicle, this was the best service I've experienced in business travel as well as personal travel.

"Meeting and lodging " Read full review on TripAdvisor 5/10/2012 Vote

5. Bellman, Joe Fonseca, is good at what he does - customer service.

"Westin is the BESTin! " Read full review on TripAdvisor 5/3/2012 Vote

6. for outstanding, impeccable service.

"Impeccable service " Read full review on TripAdvisor 5/1/2012 Vote

7. We travel all over and her service was outstanding.

"Great Staff " Read full review on TripAdvisor 4/26/2012 Vote

8. Service was excellent.

"Southern Plant Board Meeting " Read full review on TripAdvisor 4/25/2012 Vote

9. I thank him for excellent service and hope many others have as great an experience as we did.

"Westin river walk restaurant " Read full review on TripAdvisor 4/17/2012 Vote

10. We already know that Westin is a nice hotel-- but I'm writing about the excellent service my sisters and I recieved from the staff.

"Girls nigth out! " Read full review on TripAdvisor 4/14/2012 Vote