Westin San Antonio, San Antonio, Bill

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Rank

4th

Out of 504

Westin San Antonio	Average Price: $313 Check Rates

Hotel Class:

420 Market Street

San Antonio, 78205 View map

4-Star Hotel Rank: 3 of 32
Average review rating: 4.09

OpinionWell Value Index: 3

Traveler reviews analyzed: MyTravelGuide (363) , Travelocity (23) , TripAdvisor (907)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (37) balcony (105) bar (125) bath (20) bathroom (102) bed (131) bill (41) breakfast (123) charge (43) check in (102) check out (30) complimentary (26) concierge (86) cost (34) deal (28) decor (23) dinner (88) downtown (58) food (174) front desk (168) gym (23) hotel (1201) housekeeping (63) lobby (105) location (334) lunch (26) manager (85) money (45) parking (106) pillow (19) pool (139) price (67) rate (46) recommend (111) restaurant (316) room (1021) room service (51) service (447) shower (94) spa (29) staff (545) street (115) suite (72) towel (35) tub (21) valet (117) valet parking (48) view (170) walk (176) wireless (29)

Bill	Appears in 41 comments. 70% wrote positive comments about bill

The following words were used in comments with Bill:
correct (2) credit (7) generous (5) great (2) guest (2) hotel (3) management (7)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. For those of you who may have tried Westin before and not been wowed by anything except the bill, (I can relate!) don't give up.

"The nicest people are in Texas " Read full review on TripAdvisor 4/12/2012 Vote

2. The bill was doscounted half off, and I got the apology from the manager.

"Average service, overpriced room " Read full review on TripAdvisor 3/23/2012 Vote

3. Bill genuinely cares about the satisfaction of every guest.

"Westin Riverwalk " Read full review on TripAdvisor 3/22/2012 Vote

4. We were greeted by Patty Billings,who ask very friendly how was our stay so far.

"Merchco visit & hotel hospitality " Read full review on TripAdvisor 12/23/2011 Vote

5. The GM, Bill, is doing an incredible job creating wonderful guest experiences.

"An Oasis in the San Antonio Heat " Read full review on TripAdvisor 7/29/2011 Vote

6. I had given my card to the General Manager, Bill, and he took the time to email me just to make sure that I had a good experience.

"Employees Who Reach Out to You from the Ranks to Senior Level " Read full review on TripAdvisor 2/28/2011 Vote

7. The response we got was'Oh, really?' and then they handed us our bill b/c they honestly could of cared less.

"Just kept getting worse...wanted to get out of there asap! " Read full review on TripAdvisor 12/5/2010 Vote

8. My complaints/comments were dealt with seriously and with authority by a great reception clerk, who addressed each of my quibbles and offered compensation in the form of vouchers and a reduction on our bill.

"Let down by housekeeping " Read full review on TripAdvisor 6/24/2008 Vote

9. The general manager, Bill Petrella greeted us in the lobby and spoke with us many times during our stay.

"Great Experience " Read full review on TripAdvisor 5/10/2012 Vote

10. When it was time to check out, we already had our bill, so all I needed to do was to return our room keys and the mini-bar key.

"Great Staff - Get the Suite " Read full review on TripAdvisor 4/24/2012 Vote