Courtyard Philadelphia, Philadelphia, Front Desk

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Rank

12th

Out of 177

Courtyard Philadelphia	Average Price: $253 Check Rates

Hotel Class:

21 North Juniper Street

Philadelphia, 19107 View map

3-Star Hotel Rank: 4 of 57
Average review rating: 4.26

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (42) , MyTravelGuide (499) , Travelocity (7) , TripAdvisor (465) , YahooTravel (24)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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amenity (19) bar (53) bathroom (64) bed (99) bill (10) breakfast (131) charge (26) check in (73) check out (24) complimentary (11) cost (26) deal (19) decor (15) dinner (23) downtown (122) fitness center (25) food (74) front desk (114) gym (23) hot tub (20) hotel (884) housekeeping (27) lobby (117) location (377) lunch (21) manager (13) money (16) parking (131) pillow (25) pool (124) price (94) rate (63) recommend (66) restaurant (181) room (808) room service (12) service (149) sheets (19) shower (22) staff (276) street (133) suite (31) to park (9) towel (22) valet (78) valet parking (79) value (28) view (118) walk (168) wireless (23)

Front desk

Appears in 114 comments.

97% wrote positive comments about front desk

The following words were used in comments with Front desk:
courteous (5) desk (119) efficient (7) friendly (14) good (5) great (4) helpful (23) hotel (11) management (4) nice (5) nicer (4) problem (5)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Front desk is helpful.

"Great stay under the watchful eye of William Penn! " Read full review on TripAdvisor 5/10/2012 Vote

2. I was in room 1136, so the guy at the front desk recommended that I take the back elevator since I was on that side of the hotel.

"Not sure on the value " Read full review on TripAdvisor 4/27/2012 Vote

3. They were cordial but with the exception of one of the front desk staff (wish I could remember his name) most just weren't all that cheerful.

"Great Location for site seeing " Read full review on TripAdvisor 4/15/2012 Vote

4. Friendly and prompt service at the front desk.

"Central location for all. " Read full review on TripAdvisor 3/17/2012 Vote

5. Service is very good whether its the front desk or the restaurant.

"Possibly the best Courtyard in America " Read full review on TripAdvisor 3/12/2012 Vote

6. The front desk staff is consistently helpful and friendly.

"Never disappoints..oh unless you want to park there. " Read full review on TripAdvisor 3/11/2012 Vote

7. Front desk staff was helpful at registration and with regard to evening restaurant selection.

"Courtyard in downtown Philadelphia " Read full review on TripAdvisor 2/26/2012 Vote

8. I checked out after the second night and checked into a different hotel as I could not tolerate the smell, disregard of cleanliness and general lackadaisical attitude of the front desk staff for an entire week.

"Needs Serious Attention " Read full review on TripAdvisor 2/9/2012 Vote

9. The front desk is friendly and efficient.

"Simply average " Read full review on TripAdvisor 1/21/2012 Vote

10. The front desk graciously coordinated welcome baskets for wedding guests and acted as our personal message center for communication with the wedding party and guests.

"Wonderful Wedding Made Easy by Wonderful Stay! " Read full review on TripAdvisor 1/3/2012 Vote