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OpinionWell
Rank
12th
Out of 177

Courtyard Philadelphia

Average Price: $253  
 
Hotel Class:
21 North Juniper Street
Philadelphia, 19107 View map  
3-Star Hotel Rank: 4 of 57
Average review rating: 4.26
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (42) , MyTravelGuide (499) , Travelocity (7) , TripAdvisor (465) , YahooTravel (24)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Manager
Appears in 13 comments. 
100% wrote positive comments about manager
The following words were used in comments with Manager:
great (2)   helpful (2)   hotel (2)   housekeeping (2)   management (13)   problem (3)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. I received an email from their operations manager that included the following'We would like the opportunity to show you how our service is truly exemplary.
"Room was not serviced on two separate ocassions :( " Read full review on TripAdvisor   1/4/2012 Vote      
2. I received a message from the general manager assuring us the would not be a problem.
"Faboulous Location " Read full review on TripAdvisor   9/27/2009 Vote      
3. Front Desk Manager, Lisa Brennan is perhaps the most efficient and friendly person I have ever encountered at that position.
"Great Experience " Read full review on TripAdvisor   1/29/2009 Vote      
4. Lisa, the front desk manager, was helpful and there was no way she could control the valet.
"Courtyard was nice - skip the valet " Read full review on TripAdvisor   3/10/2008 Vote      
5. The front desk manager, Lisa, was very helpful and on-the-ball.
"Courtyard was nice - skip the valet " Read full review on TripAdvisor   3/10/2008 Vote      
6. One great example: the morning of our breakfast event, everything went off flawlessly, the event manager was there to meet me, the staff for the breakfast was super nice and brought extra food and chairs when more folks showed up than we had planned, and all before 7 a.m. Another great example: on my last day, after I had been busy with clients, our trade show booth, and coordinating client events for 4 straight days (and probably looking a little frazzled as I tried to get my luggage together to catch my cab to the airport), one of the bellman took care of my bags, offered me a bottled water and got me into a cab which whisked me off to the airport.
"Super friendly and helpful staff, perfect location near the convention center " Read full review on TripAdvisor   3/19/2012 Vote      
7. Maureen the on duty manager initially advised that because it was New Year's Day housekeeping was starting late so as to not bother the guests too early.
"Room was not serviced on two separate ocassions :( " Read full review on TripAdvisor   1/4/2012 Vote      
8. After asking to speak to a manager on duty Denise from housekeeping arrived wanting to clean the room.
"Room was not serviced on two separate ocassions :( " Read full review on TripAdvisor   1/4/2012 Vote      
9. Once again, must have been short staffed because a hotel security guard and hotel manager were waiting tables along with maybe 1 or 2 actual wait staff.
"Very clean, great location! " Read full review on TripAdvisor   2/22/2011 Vote      
10. I brought it to the attention of the checkout desk and I was told that they would need to research it out with the restaurant manager.
"Nice Hotel Centrally Located " Read full review on TripAdvisor   7/11/2008 Vote      
   
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