9. In summary:+: nice rooms, very friendly competent and engaged staff, wine hour is a fantastic idea, lobby/bar very nice places to while away time and meet people - you are not stuck in your room-: tv picture quality is pretty poor - still not fixed by refurb, in one or two rooms the plumbing starts getting a little noisy about 8am (probably one or two rooms I have stayed in, which I presume are nearer the pipes), rooms can get a little hot (minimum on the thermostat is about 68 degrees, and I like it cooler).