Westin New Orleans, New Orleans, Responsive

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Rank

21st

Out of 427

Westin New Orleans	Average Price: $285 Check Rates

Hotel Class:

100 Rue Iberville

New Orleans, 70130-1106 View map

4-Star Hotel Rank: 8 of 37
Average review rating: 3.72

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (94) , MyTravelGuide (158) , TripAdvisor (410) , YahooTravel (13)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Responsive

Appears in 11 comments.

The following words were used in comments with Responsive:
apology (2) desk (2) dog (2) not (3) room (2) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Sadly, one of the staff was an Assistant Manager so her response was very disappointing.

"rude front-desk staff, dirty room " Read full review on TripAdvisor 4/25/2011 Vote

2. No apology was offered and the main aim of the front-desk staff seemed to be to deflect any responsibility and pass blame to anyone they felt appropriate.

"rude front-desk staff, dirty room " Read full review on TripAdvisor 4/25/2011 Vote

3. Their response time exceeded my expectation.

"Great Service " Read full review on TripAdvisor 12/2/2010 Vote

4. Although their response in sending someone to fix it was speedy, the fix did not last long.

"Not a typical Westin!!!! " Read full review on TripAdvisor 5/31/2010 Vote

5. even down to who's names would be in each room for check-in and who would be responsible for the bill.

"Staying at this hotel is a disaster " Read full review on TripAdvisor 4/22/2010 Vote

6. Traveling with a pet, suppose to have a dog bed and a selection of dog treats, asked the front desk, no response.

"Not worth the money " Read full review on TripAdvisor 7/18/2009 Vote

7. I called back and was given an extremely surly response and towels were brought to the room sans apology.

"not worth the money " Read full review on TripAdvisor 5/26/2009 Vote

8. Both times I received a very prompt response.

"As wonderful as the rest of New Orleans " Read full review on TripAdvisor 3/17/2009 Vote

9. Three days later I still had not received a response so I sent a second e-mail.

"Generally OK, but still having issues with room charges " Read full review on TripAdvisor 8/13/2008 Vote

10. Three days later I still had not received a response so I sent a second e-mail.

"Generally OK, but still having issues with room charges " Read full review on TripAdvisor 8/13/2008 Vote