3. The staff here consistently far exceeds that of any of the SPG properties in Dallas, they are polite, calm and unfrazzled (they seem to be very well trained and know their stuff), and efficiently execute (both what they are supposed to be doing, but also I can honestly say they have made good on every service promise they have made to me [wake-up calls, room deliveries, dry-cleaning, replacement of breakfast hang-tags, valet, room service])So while i've stayed elsewhere before finding this gem the consistent service, SPG / Platinum recognition, and North Dallas convenience makes this a winner property for me.