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Rank
19th
Out of 231

Sheraton Baltimore

Average Price: $265  
 
Hotel Class:
300 South Charles Street
Baltimore, 21201 View map  
3-Star Hotel Rank: 9 of 33
Average review rating: 3.28
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (27) , MyTravelGuide (307) , Travelocity (9) , TripAdvisor (221) , YahooTravel (8)
SAFE TO BOOK ? (0/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 8 comments. 
The following words were used in comments with Responsive:
guest (2)   hotel (6)   liked (2)   quick (2)   refund (2)    
Users can vote for helpful comments, which are saved in the Most helpful section.
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1. To the hotels credit, they are in a great location and they are kind upon checkin-quick and responsive, that said if you aren't set on staying at a Starwood property there are plenty of other choices downtown I would suggest checking out.
"I would steer clear to be honest.... " Read full review on TripAdvisor   2/15/2012 Vote      
2. While the front desk was responsive when I called to complain, I don't believe it was within their ability to control the noise level or their behavior of the guests staying at the hotel or attending the party that evening.
"Split Personality " Read full review on TripAdvisor   2/21/2011 Vote      
3. Mya and the entire staff there, are always friendly, genuine, and expeditiously responsive to any issues that may occur.
"Sublime Customer Service " Read full review on TripAdvisor   8/8/2010 Vote      
4. I stopped to ask a cop if there was something i should be nervous about and his response was 'Yes, you are in one of the most dangerous cities in America' he wasn't joking and i wanted to go home after that.
"Beautiful Hotel but had problem with refund, Inner Harbor - not so nice " Read full review on TripAdvisor   7/14/2010 Vote      
5. I was pleased to get a positive response from the hotel manager and that he was able to help them.
"awsome hotel manager -kind, charitable ,concerned about the community " Read full review on TripAdvisor   6/11/2010 Vote      
6. She didn't talk to me like a robot with an automated response, she talked to me like a real person and was very quick about responding, I am VERY satisfied.
"Amazing customer Service & I dont even go till this weekend " Read full review on TripAdvisor   1/24/2010 Vote      
7. com and they stated that this hotels cancellation policy is 100% non refundable by today (just had another bad storm yesterday, So I had no way of canceling sooner) They tried contacting the hotel for me and said they didnt answer, so I emailed the hotel found on their site and got the quickest response saying they would fully refund without penalty if we choose to cancel.
"Amazing customer Service & I dont even go till this weekend " Read full review on TripAdvisor   1/24/2010 Vote      
8. The call to guest services never produced any response even though we were told a repair would be made.
"Don't Waste Your Money " Read full review on TripAdvisor   5/29/2008 Vote      
   
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