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Rank
34th
Out of 481

Las Vegas Hard Rock Hotel Casino

Average Price: $202  
 
Hotel Class:
4455 Paradise Road
Las Vegas, 89109 View map  
4-Star Hotel Rank: 13 of 28
Average review rating: 3.44
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (110) , MyTravelGuide (26) , TripAdvisor (1269) , YahooTravel (52)
SAFE TO BOOK ? (2/5 issues found)
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Responsive
Appears in 31 comments. 
The following words were used in comments with Responsive:
bed (3)   complain (3)   customer (2)   desk (6)   free (4)   great (2)   guest (3)   hotel (8)   management (4)   night (4)   not (8)   party (3)   quick (2)   reviews (2)   rock (2)   room (9)   secure (3)   service (2)   staff (2)   well (2)    
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1. The response from the reservation desk? 'We have worse rooms.
"Great place to visit, but stay somewhere else " Read full review on TripAdvisor   4/8/2012 Vote      
2. As a response to those who complained that this was not a family hotel, open your eyes.
"Great experience, even with kids " Read full review on TripAdvisor   11/28/2011 Vote      
3. The positives: great bed, nice decor, in room music 'stations' (kids loved being dj), plenty of space, separate check in with no line in the tower, tower access straight from garage (no need to walk through smoky casino), quick response to requests such as extra bedding/towels, surprisingly quiet at night.
"Great experience, even with kids " Read full review on TripAdvisor   11/28/2011 Vote      
4. So u lose all ur money and personal belonging bcus the law in Las Vegas says they are not responsible.
"Customer Satisfaction is not Guaranteed.. " Read full review on TripAdvisor   11/11/2011 Vote      
5. When we mentioned this to he front desk each morning their response was 'well it only lasts for a few seconds, if you are not happy with the noise we suggest you ring for security', NEVER AGAIN, talk about a could not care a less attitude.
"A Hoon Hotel!! " Read full review on TripAdvisor   10/4/2011 Vote      
6. Sent complaint letter over 1 MONTH ago and no response.
"Absolutely Terrible " Read full review on TripAdvisor   9/29/2011 Vote      
7. I had let the hotel know about my experience and was informed 3 TIMES that a manager would contact me - still no response, so posted my review.
"Lackluster Experience - not worth fighting for if you have other hotel options. " Read full review on TripAdvisor   9/4/2011 Vote      
8. Front desk has no customer service skills and refuses to accept any responsibility for their badly maintained rooms and property.
"Diriest Hotel Ever! " Read full review on TripAdvisor   6/24/2011 Vote      
9. I've read some complaints on here about customer service but everyone we talked to were responsive and great.
"Good times " Read full review on TripAdvisor   6/22/2011 Vote      
10. All the people we ran into working there, from the bellhops to the Front Desk were very happy, and the response time was very quick.
"We loved the Hotel--The Staff was so freindly " Read full review on TripAdvisor   5/15/2011 Vote      
   
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