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20th
Out of 481

SKYLOFTS at MGM Grand

Average Price: $167  
 
Hotel Class:
3799 Las Vegas Blvd S
Las Vegas, 89109 View map  
5-Star Hotel Rank: 7 of 17
Average review rating: 4.13
OpinionWell Value Index: 4
Traveler reviews analyzed: BedBugRegistry (15) , Expedia (100) , MyTravelGuide (461) , Travelocity (331) , TripAdvisor (7039) , YahooTravel (526)
SAFE TO BOOK ? (4/5 issues found)
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New
Appears in 1698 comments. 
The following words were used in comments with New:
$ (47)   bed (104)   clean (67)   desk (72)   floor (88)   good (86)   great (150)   hotel (375)   liked (106)   location (79)   nice (92)   night (85)   not (159)   pool (50)   renovation (100)   room (778)   suite (57)   view (132)   walking (127)   well (56)    
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1. The new remodeled room was very large (675 sq.
"Great Trip! " Read full review on TripAdvisor   5/21/2012 Vote      
2. But I was very disapointed :(First the check-in : good news we didn't wait to see someone at the front desk, bad news the man was not friendly or smiling at us.
"Won't stay there again...You can find better deals in Vegas " Read full review on TripAdvisor   5/21/2012 Vote      
3. Stayed at the MGM for 5 nights, we had one of the newly renovated rooms in the grand tower which was lovely.
"OK! " Read full review on TripAdvisor   5/19/2012 Vote      
4. I stayed here for 7 nights in one of the newly renovated Grand Tower rooms (2 queens) and it did not disappoint.
"Superb " Read full review on TripAdvisor   5/19/2012 Vote      
5. I went back to my original room, packed up, and got in the elevator to my new suite.
"Incompetent Front Desk and Res Services " Read full review on TripAdvisor   5/16/2012 Vote      
6. She again apologized for the confusion, blamed the new names of the rooms, and of course at that point there was nothing she could do to fix it since I was on my way to the airport.
"Incompetent Front Desk and Res Services " Read full review on TripAdvisor   5/16/2012 Vote      
7. To make matters worse, today I get an email signed by Shadi Omeish, the Director of Hotel Operations, but with a reply email address to Tom Pastor, with a pretty lame apology and a suggestion to check out the new MGM renovation website.
"Incompetent Front Desk and Res Services " Read full review on TripAdvisor   5/16/2012 Vote      
8. The newly rennovated rooms are beautiful -- very sophisticated.
"VERY fancy, pricey, and little amenities. " Read full review on TripAdvisor   5/16/2012 Vote      
9. Check in went smoothly, room was one of the newly renovated Queen rooms on the 25th floor.
"No Water! Just Terrible and very rude management ! " Read full review on TripAdvisor   5/16/2012 Vote      
10. After about an hour of front desk employees and managers trying to get some block off my room so they could move me, I was finally handed my new room key and an apology.
"Incompetent Front Desk and Res Services " Read full review on TripAdvisor   5/16/2012 Vote      
   
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