Sir Francis Drake Hotel San Francisco, San Francisco, Responsive

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OpinionWell
Rank

58th

Out of 493

Sir Francis Drake Hotel San Francisco	Average Price: $252 Check Rates

Hotel Class:

450 Powell Street

San Francisco, 94102 View map

3-Star Hotel Rank: 22 of 110
Average review rating: 3.5

OpinionWell Value Index: 4

Traveler reviews analyzed: BedBugRegistry (5) , Expedia (54) , Travelocity (5) , TripAdvisor (721) , YahooTravel (28)

SAFE TO BOOK ? (3/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction, Remodeling, Renovation.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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acceptable (13) accommodating (14) adequate (16) attentive (15) awesome (26) beautiful (70) best (74) better (65) big (48) cares (41) clean (162) comfortable (152) comfy (24) convenient (48) cool (24) courteous (15) decent (27) elegant (22) excellent (82) exceptional (31) fabulous (22) fantastic (52) free (100) fresh (16) friendly (186) fun (39) good (277) gorgeous (17) great (441) happy (43) helpful (203) huge (37) liked (188) love (95) new (87) nice (211) outstanding (15) perfect (66) perfectly (13) pleasant (27) pleased (16) plenty (22) positive (28) professional (18) quiet (45) reasonable (28) responsive (16) spacious (24) welcoming (27) wonderful (59)

Responsive

Appears in 21 comments.

The following words were used in comments with Responsive:
$ (4) coffee (2) complaints (3) desk (3) guest (2) helpful (6) hotel (2) management (4) money (2) need (3) not (2) quick (2) reception (3) reluctant (2) room (3) staff (3)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Randi and Veronica helped me with all my needs and Nelson had the correct sympathetic response to the monster child next door (I'm talkin' about you, room 1704.

"even better the second time :) " Read full review on TripAdvisor 5/13/2012 Vote

2. I responded saying that I wanted reservations at the aforementioned restaurant and can be flexible with the shave - however, no response was given.

"Kimpton never let me down so BAD!! " Read full review on TripAdvisor 5/9/2012 Vote

3. Overall, staff were very responsive--quickly delivered extra items such as more towels and lotion.

"Classic hotel, convenient location " Read full review on TripAdvisor 3/9/2012 Vote

4. Sorry to rant, but maybe I'll get a response for the Sir Francis Drake or Otel.

"CHARGED TWICE FOR ROOM -- WHERE'S MY CREDIT? " Read full review on TripAdvisor 2/22/2012 Vote

5. ' My response, 'He may be very nice but you yourself say me struggling to carry my bags at the front desk.

"Horrible " Read full review on TripAdvisor 11/4/2011 Vote

6. The 'not my problem' response was really unexpected from a chain that built its reputation on customer service.

"did not live up to Kimpton expectations " Read full review on TripAdvisor 1/14/2011 Vote

7. We where speaking to a guy on the reception called Nelson, he wasn't very helpful at all in this instance, he then advised us that we needed to give them cash-$300, I said that this was quite a lot, he response was 'it is usually $700, we reluctantly gave him the cash to check in, leaving us very short for spending money.

"Terrible, Avoid at all costs " Read full review on TripAdvisor 11/23/2010 Vote

8. We where speaking to a guy on the reception called Nelson, he wasn't very helpful at all in this instance, he then advised us that we needed to give them cash-$300, I said that this was quite a lot, he response was 'it is usually $700, we reluctantly gave him the cash to check in, leaving us very short for spending money.

"Terrible, Avoid at all costs " Read full review on TripAdvisor 11/23/2010 Vote

9. That aside, we found the front desk to be very responsive, finding us an umbrella, delivering a coffee maker to our room etc.

"I love Kimpton but this is my least favorite " Read full review on TripAdvisor 12/18/2009 Vote

10. The biggest disappointment was the management's response.

"If not for the BED BUGS... " Read full review on TripAdvisor 12/4/2009 Vote