6. PRO:Service - every employee we had contact with was helpful, courteous, and quickRoom - we had a business room which was plenty big for the 2 of usLocation - top of the hill, at the crossing of 2 cable car runs, near China Town, near Union SquareTop of the Mark - quite a view, good place to have a glass of wine at the end of the dayCON:Noise - the pipes rattled whenever someone used a shower or toilet, we had a front facing room which had traffic noise, also near elevator so noise from people waiting for elevator could be heardOTHER:It is at the top of a hill.