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Rank
69th
Out of 415

Westin Michigan Ave Hotel Chicago

Average Price: $313  
 
Hotel Class:
909 North Michigan Avenue
Chicago, 60611 View map  
4-Star Hotel Rank: 30 of 39
Average review rating: 3.7
OpinionWell Value Index: 3
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (48) , MyTravelGuide (1241) , Travelocity (8) , TripAdvisor (584) , YahooTravel (45)
SAFE TO BOOK ? (1/5 issues found)
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Cares
Appears in 46 comments. 
The following words were used in comments with Cares:
arrival (3)   bed (3)   clerk (3)   customer (3)   desk (5)   friendly (3)   guest (4)   helpful (3)   hotel (6)   liked (5)   much (5)   nice (3)   night (3)   not (11)   problem (4)   room (10)   service (3)   special (3)   staff (12)   well (3)    
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1. If you have any status at this hotel they seem not to care (I'm Platinum) and didn't offer any recognition or increased level of service.
"GREAT LOCATION - AVERAGE WESTIN " Read full review on TripAdvisor   12/19/2011 Vote      
2. At that point, I did not care.
"The good and the bad. " Read full review on TripAdvisor   10/21/2011 Vote      
3. I was shocked at how much he seemed not to care about what happened, despite the hotel mission statement of leaving guests feeling 'well-rested.
"Terrible customer service - never again will I go back " Read full review on TripAdvisor   8/14/2011 Vote      
4. The manager could not even look us in the eye, gave a simple apology, and did not care when we said we would never stay at this hotel again.
"Terrible customer service - never again will I go back " Read full review on TripAdvisor   8/14/2011 Vote      
5. thanks to Nurper and her team for taking such good care of us.
"Better second time round !!!! " Read full review on TripAdvisor   7/13/2011 Vote      
6. She cared that we had recieved poor service, apolgised for what happened and when we said that we were looking to come to Chicago again let her know and hopefully the Westin would make amends for the shoddy service recieved.
"Better second time round !!!! " Read full review on TripAdvisor   7/13/2011 Vote      
7. Seems like the Westin staff take the path of least resistance and really don't care to listen.
"Nothing special, there are better hotels in Chicago " Read full review on TripAdvisor   6/30/2011 Vote      
8. The front desk worker refunded my movie ordered the night prior, and promised it would be taken care of.
"Not what I expected from Westin Staff! " Read full review on TripAdvisor   3/21/2011 Vote      
9. Be careful when you cross the streets,though, and do not jaywalk.
"First-Class Hotel " Read full review on TripAdvisor   3/7/2011 Vote      
10. This made the overall Westin experience so much more special, my parents felt well taken care of and I would like to take this opportunity and recognize Ms.
"Wonderful New Year's Eve stay! Thank you! " Read full review on TripAdvisor   1/13/2011 Vote      
   
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