Raffaello Hotel Chicago, Chicago, Cares

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Rank

37th

Out of 415

Raffaello Hotel Chicago	Average Price: $294 Check Rates

Hotel Class:

201 East Delaware Place

Chicago, 60611 View map

3-Star Hotel Rank: 13 of 73
Average review rating: 3.79

OpinionWell Value Index: 5

Traveler reviews analyzed: Expedia (61) , MyTravelGuide (120) , Travelocity (24) , TripAdvisor (401) , YahooTravel (17)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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accommodating (11) attentive (12) awesome (11) beautiful (40) beautifully (11) best (45) better (46) big (48) cares (26) clean (148) comfortable (154) comfy (19) convenient (41) cool (22) courteous (12) cozy (12) decent (14) elegant (14) excellent (59) exceptional (14) fabulous (15) fantastic (28) free (65) fresh (13) friendly (142) good (153) great (323) happy (19) helpful (138) huge (34) liked (127) love (36) luxurious (16) magnificent (55) new (56) nice (264) perfect (59) pleasant (25) pleased (19) plenty (23) positive (11) professional (9) quiet (47) reasonable (33) roomy (12) spacious (57) terrific (14) welcoming (14) well appointed (10) wonderful (56)

Cares

Appears in 25 comments.

The following words were used in comments with Cares:
attentive (2) bathrobe (2) busy (2) clean (2) comfortable (3) customer (3) hotel (3) lacking (7) liked (2) management (3) need (2) nice (4) not (3) recommend (2) room (6) service (2) staff (5) towel (2) train (2) well (2)

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1. Apart from this, they lack a bit customer care service.

"Perfect location " Read full review on TripAdvisor 5/17/2012 Vote

2. There were many things to like about the hotel: 1) it was quiet; 2) the doorman and the cleaners were extremely friendly and helpful; 3) the personal care products in the bathroom were very nice; 4) the TV selection, while not vast, did include HGTV -- something that I always miss when I stay at male-oriented business hotels.

"Good, but not a 4-star " Read full review on TripAdvisor 4/29/2012 Vote

3. The floor/towel was soaked after each use no matter how careful we were.

"convenient and comfortable " Read full review on TripAdvisor 10/18/2011 Vote

4. We were impressed when we observed the manager advising staff members to take care of certain finer details in the lobby.

"Exceeded our Expectations! " Read full review on TripAdvisor 8/23/2011 Vote

5. Never again as there are far better in Chicago as there is little service and they could care less about trying to make it nice there.

"Very Fari....much better in Chicago than this.... " Read full review on TripAdvisor 6/13/2011 Vote

6. I call down to complian and they finally send up the right ones but on one could have cared.

"Very Fari....much better in Chicago than this.... " Read full review on TripAdvisor 6/13/2011 Vote

7. Concierge, desk and bell staff took care of our transportation and other needs.

"A gem " Read full review on TripAdvisor 12/1/2010 Vote

8. Jared took great care of us, and the entire staff was friendly and efficient.

"AS DESCRIBED AND EXPECTED " Read full review on TripAdvisor 11/9/2010 Vote

9. But when the issues continued throughout the week and across all departments it shows both a lack of training, lack of management and a lack of customer care that is clearly endemic.

"Worst Customer Care and Experience in a boutique hotel " Read full review on TripAdvisor 9/17/2010 Vote

10. But when the issues continued throughout the week and across all departments it shows both a lack of training, lack of management and a lack of customer care that is clearly endemic.

"Worst Customer Care and Experience in a boutique hotel " Read full review on TripAdvisor 9/17/2010 Vote