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Rank
55th
Out of 415

Hard Rock Hotel Chicago

Average Price: $241  
 
Hotel Class:
230 North Michigan Avenue
Chicago, 60610 View map  
4-Star Hotel Rank: 26 of 39
Average review rating: 3.76
OpinionWell Value Index: 6
Traveler reviews analyzed: Expedia (56) , MyTravelGuide (723) , Travelocity (5) , TripAdvisor (663) , YahooTravel (47)
SAFE TO BOOK ? (1/5 issues found)
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The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Responsive
Appears in 28 comments. 
The following words were used in comments with Responsive:
arrival (2)   better (2)   customer (2)   friendly (3)   hard (2)   helpful (3)   hotel (5)   need (5)   night (2)   not (12)   quick (2)   reasonable (2)   rock (2)   room (5)   service (4)   staff (6)   vehicles (2)    
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1. NOT even a response or apology.
"WORST EXPERIENCE EVER! " Read full review on TripAdvisor   9/24/2011 Vote      
2. I understand that this hotel cannot be held responsible for its guests' behavior, however the slow response time to my complaint and the 'whatever' attitude from the front desk REALLY got to me.
"Nice hotel, but if you have an issue, don't ask the front desk for help " Read full review on TripAdvisor   9/5/2011 Vote      
3. I gave this property a poor rating because of the facility response to an incident that occurred during my stay.
"Nice hotel, but if you have an issue, don't ask the front desk for help " Read full review on TripAdvisor   9/5/2011 Vote      
4. Obviously I share responsibility for not researching better, but the high prices, indifferent staff and oppressive decor didn't help.
"disappointed " Read full review on TripAdvisor   7/25/2011 Vote      
5. Both bedside lamps did not work when we arrived in the room, but an employee was sent up immediately to replace the bulbs, so that was an impressive response.
"Average Hotel, Great Location " Read full review on TripAdvisor   5/30/2011 Vote      
6. While I'm sure i'll get some response now that I posted this about how sorry they are about the less than stellar experience I had and they assure me this is not the norm and they will look into this, and blah, blah , blah, but will anything change?.
"They just don't get it.... " Read full review on TripAdvisor   4/18/2011 Vote      
7. Here ya go anything else I can help you with? Hmmm, how about asking me how my stay was? Since when is it not common practice to ask how your stay was? ( I guess when you know that the response will be anything but flattering you avoid the question)Am I expecting some sort of retribution from the hotel? Of course I am.
"They just don't get it.... " Read full review on TripAdvisor   4/18/2011 Vote      
8. We heard first response vehicles every night.
"Chicago Hard Rock Hotel - a little pricy for just a room " Read full review on TripAdvisor   11/9/2010 Vote      
9. We heard first response vehicles every night.
"Chicago Hard Rock Hotel - a little pricy for just a room " Read full review on TripAdvisor   11/9/2010 Vote      
10. They are very responsive to customer needs.
"Customer Satifaction At It’s Best " Read full review on Expedia   10/10/2009 Vote      
   
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