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Rank
41st
Out of 415

Chicago Drake Hotel

Average Price: $284  
 
Hotel Class:
140 East Walton Place
Chicago, 60611 View map  
4-Star Hotel Rank: 19 of 39
Average review rating: 4
OpinionWell Value Index: 5
Traveler reviews analyzed: Expedia (40) , MyTravelGuide (621) , TripAdvisor (494) , YahooTravel (107)
SAFE TO BOOK ? (2/5 issues found)
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Responsive
Appears in 18 comments. 
The following words were used in comments with Responsive:
complaints (2)   courtesy (3)   customer (2)   desk (2)   errors (2)   generous (2)   hotel (3)   impressed (2)   lacking (2)   management (5)   never (2)   night (3)   not (5)   prompt (2)   service (2)   staff (2)   view (2)    
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1. Russell Menkes, on August 2nd, 2011 , to date I have not even had the courtesy of a response, I am employed as a manager in the hospitality industry and find this most unacceptable.
"Gorgeous Property, Horrible Management " Read full review on TripAdvisor   10/4/2011 Vote      
2. Let's see what kind of a response I get from the feedback form.
"Hilton Drake - gorgeous hotel but some basic, fatal flaws that put me off " Read full review on TripAdvisor   7/5/2011 Vote      
3. Considering we had stayed at The Drake before, I was not impressed with his response.
"The Drake; a mistake? " Read full review on TripAdvisor   9/6/2010 Vote      
4. Considering we had stayed at The Drake before, I was not impressed with his response.
"The Drake; a mistake? " Read full review on TripAdvisor   9/6/2010 Vote      
5. I received no response to that email.
"Dont be fooled into staying here if you are booking a Standard Room only. You will be treated differently! " Read full review on TripAdvisor   7/7/2010 Vote      
6. Menkes, I emailed the general reception desk regarding the same matter, where I received a response riddled with grammar and spelling errors (which is no crime, but again reinforced the feeling of unprofessionalism), informing me that the room I have been assigned is not known for its view, and if I wanted a view, it would cost XX dollars more per night, and this offer would expire in 24 hours.
"Dont be fooled into staying here if you are booking a Standard Room only. You will be treated differently! " Read full review on TripAdvisor   7/7/2010 Vote      
7. After getting no response from Mr.
"Dont be fooled into staying here if you are booking a Standard Room only. You will be treated differently! " Read full review on TripAdvisor   7/7/2010 Vote      
8. I called and e-mailed the hotel manager multiple times but there was never a response.
"Multiple billing problems. " Read full review on TripAdvisor   3/24/2010 Vote      
9. Unfortunately, the front desk staff, lack of response from the General Manager despite my attempts to contact him, and the lack of basic courtesies (as a Hilton HHonors member) left me a bit perturbed.
"Beautiful hotel resting on its laurels " Read full review on TripAdvisor   8/7/2009 Vote      
10. The customer service representative contacted the manager (Tom Thomas), but I never received the courtesy of a response.
"Beautiful hotel resting on its laurels " Read full review on TripAdvisor   8/7/2009 Vote      
   
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