1. When I finally did get a chance to talk to her she was super rude and just told me that we kept changing rooms and when I tried to explain that we can not sleep in a smoking room due to allergies her response was ' we do not ever ask guests whether they want a smoking or non-smoking room, it is not our responsibility' When i told her about the bed bugs her response was ' you cant assume they are bed bugs u can't see them with a human eye.