EPIC Hotel - a Kimpton Hotel, Miami, Cares

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Rank

1st

Out of 468

EPIC Hotel - a Kimpton Hotel	Average Price: $309 Check Rates

Hotel Class:

270 Biscayne Boulevard Way

Miami, 33131 View map

4-Star Hotel Rank: 1 of 58
Average review rating: 4.75

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (41) , TripAdvisor (767) , Travelocity (5)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	There are recent comments about Construction.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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accommodating (27) attentive (52) awesome (54) beautiful (204) best (207) better (95) big (81) cares (52) clean (193) comfortable (174) comfy (23) convenient (32) cool (54) delicious (35) efficient (31) excellent (185) exceptional (83) fabulous (43) fantastic (122) fast (27) free (215) fresh (47) friendly (301) fun (43) good (367) gorgeous (80) great (704) happy (64) helpful (231) huge (78) liked (276) love (160) luxurious (29) new (102) nice (397) outstanding (58) perfect (113) pleasant (48) plenty (41) positive (29) professional (41) quiet (45) reasonable (40) spacious (85) spectacular (33) stunning (45) stylish (25) superb (34) welcoming (102) wonderful (153)

Cares

Appears in 45 comments.

The following words were used in comments with Cares:
area (3) arrival (3) best (4) car (4) concierge (3) drink (3) good (5) great (5) guest (7) hotel (10) need (3) not (6) park (3) pool (5) service (6) smoke (2) special (3) staff (7) valet (2) well (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. stayed there for our daughters graduation and were very well taken care of.

"great place to stay " Read full review on TripAdvisor 5/16/2012 Vote

2. The best service and customer care ever.

"The best concierge ever!!!! " Read full review on TripAdvisor 12/26/2011 Vote

3. So we had to wait while they took care of this visitor.

"Mixed feelings " Read full review on TripAdvisor 10/31/2011 Vote

4. Thank you for taking such a good care of us, THUMBS UP.

"We'll be back! " Read full review on TripAdvisor 10/13/2011 Vote

5. Always eager to serve you and semmed genuinely to care.

"2nd time ust as great " Read full review on TripAdvisor 9/26/2011 Vote

6. this trip is different because it's the first trip we take with our 18 month old baby, and that really changes things, so I sent an email to jacqueline ploettner, the resort manager, who had taken excellent care of my parents and sister when they were at the epic a few months ago.

"not even there yet and it's already amazing! " Read full review on TripAdvisor 9/23/2011 Vote

7. Other hotel employees worthy of mention for outstanding guest care are Gene (concierge), Paolo and Mark (pool area).

"My best hotel experience ever! " Read full review on TripAdvisor 9/5/2011 Vote

8. The concierge: Gene, Oscar, Mark, Lucia,and Raquel did a wonderfull job at taking care of all our needs.

"sweet " Read full review on TripAdvisor 8/22/2011 Vote

9. While I was at the gym or in the pool area they were taking care of him.

"Miami Beach and EPIC Hotel: a wonderful combination " Read full review on TripAdvisor 8/22/2011 Vote

10. We experienced the ultimate in customer care.

"The best customer care experience I have ever experienced. " Read full review on TripAdvisor 8/15/2011 Vote