JW Marriott Hotel by the Galleria, Houston, Cares

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Rank

14th

Out of 718

JW Marriott Hotel by the Galleria	Average Daily Rate: NA Check Rates

Hotel Class:

5150 Westheimer Road

Houston, 77056 View map

4-Star Hotel Rank: 11 of 30
Average review rating: 4.54

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (37) , MyTravelGuide (160) , Travelocity (3) , TripAdvisor (159) , YahooTravel (5)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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adequate (9) attentive (4) awesome (6) beautiful (11) best (25) better (25) big (12) cares (7) clean (66) comfortable (48) comfy (6) convenient (15) cool (3) courteous (5) decent (7) efficient (6) excellent (31) exceptional (5) fantastic (4) fast (9) free (24) fresh (7) friendly (41) good (102) great (100) happy (3) helpful (33) huge (13) impressed (6) liked (31) love (13) luxurious (5) new (10) nice (103) outstanding (5) perfect (11) pleasant (10) pleased (6) plenty (5) positive (3) professional (6) prompt (3) quiet (11) reasonable (5) spacious (14) spectacular (3) superb (3) terrific (4) well appointed (3) wonderful (17)

Cares

Appears in 8 comments.

The following words were used in comments with Cares:
hotel (2) not (2) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. He was told the situation and I asked him to take care of it and I would be in the lounge eating.

"Customer service is a priority! " Read full review on TripAdvisor 1/30/2012 Vote

2. They definitely just focused on solving the problem and taking care of the customer.

"Location, location, location! " Read full review on TripAdvisor 11/9/2011 Vote

3. My 3-year old nephew got ill at breakfast, but the hotel staff didn't miss a beat - besides not making us feel bad about the situation, they took care of everything and even made my nephew feel better - they were amazing.

"Best Hotel in Houston " Read full review on Expedia 1/26/2010 Vote

4. After about the fifth call I had to make to follow up, as they seemingly do not care if their guests are being bitten by bugs in their hotel(.

"Bed bugs! Horrible management! Do not stay here! " Read full review on TripAdvisor 2/28/2009 Vote

5. He took care of nothing.

"Beware of Credit Card Charges! " Read full review on TripAdvisor 1/19/2008 Vote

6. I called several times and finally spoke to a manager who assured me everything would be taken care of.

"Beware of Credit Card Charges! " Read full review on TripAdvisor 1/19/2008 Vote

7. Just be careful in the traffic.

"wonderful rooms " Read full review on TripAdvisor 11/3/2005 Vote

8. The staff took care of our every request and took extra care that we enjoyed our visit to Houston.

Read full review on MyTravelGuide 9/5/2005 Vote