6. Arrived (after a very long day) to find and be told that our 'guaranteed 2 bed room' was not available, and that there was only 1 roll-away bed left in the entire hotel, ok so the hotel was sold-out, she told us that we did not have a guaranteed room so when we showed her our printed copy, she was only able to say she was sorry and that she took full responsibility, long story short, we had to take a room with a king bed (for 3 adults) and 1 roll-away bed.