Crowne Plaza Phoenix Airport, Phoenix, Generous

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Rank

25th

Out of 366

Crowne Plaza Phoenix Airport	Average Price: $135 Check Rates

Hotel Class:

4300 East Washington Street

Phoenix, 85034 View map

3-Star Hotel Rank: 14 of 62
Average review rating: 3.3

OpinionWell Value Index: 3

Traveler reviews analyzed: BedBugRegistry (6) , Expedia (19) , MyTravelGuide (182) , Travelocity (4) , TripAdvisor (142) , YahooTravel (10)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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above average (3) accommodating (4) amazing (5) awesome (3) beautiful (7) best (6) better (18) big (8) cares (8) clean (67) cleanliness (3) comfortable (48) comfy (2) convenient (21) cool (6) correct (3) courteous (3) decent (10) efficient (10) excellent (12) exceptional (3) fast (6) free (40) fresh (7) friendly (45) generous (3) good (56) great (53) happy (5) helpful (31) impressed (8) liked (34) love (6) new (10) nice (72) outstanding (4) perfect (4) pleasant (7) pleased (3) plenty (3) positive (5) professional (4) quiet (15) reasonable (6) reasonably (4) responsive (7) spacious (7) tasteful (6) welcoming (9) wonderful (3)

Generous

Appears in 11 comments.

The following words were used in comments with Generous:
customer (3) desk (2) good (2) helpful (2) hotel (6) location (2) lounge (2) management (4) not (3) pretty (2) staff (2) weekends (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. Carpet was not vacuumed and room had general unkept look.

"Dirty rooms " Read full review on TripAdvisor 3/3/2012 Vote

2. As the behavior of the staff against the customers shows the general approach of the hotel management to its customers, I'd not stay at this location or recommend this location to my friends and colleagues.

"Not for me... " Read full review on TripAdvisor 1/25/2012 Vote

3. The hotel is generally slower on weekends according to the staff and the lounge is closed.

"Has acts together -- except for maintenance and safety! " Read full review on TripAdvisor 11/27/2011 Vote

4. From the doorman, to the reservation desk, lounge & cafe; everyone we met was cordial, helpful, and generous with hotel resources.

"Super Friendly " Read full review on TripAdvisor 8/1/2010 Vote

5. The worst part about all of this was not receiving a reply from the general manager, Daron Brotherton, after writing him a letter explaining the ordeal.

"Falling apart , bottle of urine in room! " Read full review on TripAdvisor 6/22/2010 Vote

6. Because the general manager was gone for the weekend we were referred to two different managers on duty.

"Falling apart , bottle of urine in room! " Read full review on TripAdvisor 6/22/2010 Vote

7. generic on outside but inside was above average especially with the price I paid with Priceline.

"Wonderful hotel for the price " Read full review on TripAdvisor 10/10/2009 Vote

8. The desk clerk didn't know the general area in terms of directions.

Read full review on MyTravelGuide 6/29/2008 Vote

9. The hotel in general was pretty good for a 2 and 1/2 star.

Read full review on MyTravelGuide 5/27/2008 Vote

10. My previous experiences with Crown Plaza hotels, and the ICP chain in general is that they have great customer service and are willing to help.

"Bad management " Read full review on TripAdvisor 1/14/2008 Vote