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Rank
41st
Out of 517

Hard Rock Hotel San Diego

Average Price: $294  
 
Hotel Class:
207 5th Avenue
San Diego, 92101 View map  
4-Star Hotel Rank: 17 of 30
Average review rating: 3.75
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (57) , Travelocity (5) , TripAdvisor (721) , YahooTravel (1)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Terrible
Appears in 16 comments. 
The following words were used in comments with Terrible:
complain (2)   customer (2)   floor (2)   hotel (2)   management (2)   not (2)   personable (2)   rating (2)   room (4)   service (3)   spa (2)    
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1. Needless to say, we had a terrible night sleep.
"Smoke Detector Nightmare " Read full review on TripAdvisor   2/6/2012 Vote      
2. Although I am trying convey some positive aspects, I feel compelled to tell the public what terrible customer service we received when we complained about a basic necessity.
"Poor customer service. " Read full review on TripAdvisor   12/18/2011 Vote      
3. terrible place.
"Horrible " Read full review on TripAdvisor   10/5/2011 Vote      
4. We were initially in one of those loft rooms and even on a Thursday it was terrible.
"Hip hotel, not for families " Read full review on TripAdvisor   7/8/2011 Vote      
5. When I complained to the front desk, Deborah in a terrible way, assured me that wasn't true, and that I was the first customer in her 3 years to disagree.
"Great hotel, bad they charge Resort Fee (it's not one!!) " Read full review on TripAdvisor   6/11/2011 Vote      
6. The spa was terrible, I booked my trip with the spa manager and it was poorly planned for by the manager, The massage therapist called in sick on one of my friends treatments and they called my home phone to let us know she could get a facial instead.
"Awful Customer Service " Read full review on TripAdvisor   5/2/2011 Vote      
7. I had room 1218 which had amazing views of the bay and convention centre, the only slight issue I had was with the aircon, which didn't seem to cool the room down, but being terribly english I didn't mind as I put it down to the amount of glass and the sun on the extensive windows plus I was out all the time ;)My floor also had a massive picture of the sex pistols in the lift area which I loved as it reminded me of home.
"Rockstar staff " Read full review on TripAdvisor   1/9/2011 Vote      
8. The service was terrible and the noise on the 7th floor was unbeliveable.
"Business Trip " Read full review on TripAdvisor   3/14/2010 Vote      
9. While overall, the hotel was clean, the housekeeping staff did a terrible job with the upkeep of my room and would not replenish soap and shampoo without specifically requesting to.
"Overpriced - Chic look, poor service " Read full review on TripAdvisor   5/30/2009 Vote      
10. Not to mention the service being terrible - several times I wish I wasn't forced into tipping because they sure didn't deserve it.
"Overpriced - Chic look, poor service " Read full review on TripAdvisor   5/30/2009 Vote      
   
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