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Rank
41st
Out of 517

Hard Rock Hotel San Diego

Average Price: $294  
 
Hotel Class:
207 5th Avenue
San Diego, 92101 View map  
4-Star Hotel Rank: 17 of 30
Average review rating: 3.75
OpinionWell Value Index: 3
Traveler reviews analyzed: Expedia (57) , Travelocity (5) , TripAdvisor (721) , YahooTravel (1)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Complain
Appears in 21 comments. 
The following words were used in comments with Complain:
credit (2)   customer (3)   deal (2)   desk (3)   hotel (2)   inconvenient (2)   management (4)   noise (3)   not (2)   offers (3)   party (2)   problem (2)   room (2)   secure (2)   service (2)   terrible (2)   worst (2)    
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1. At check out I complained that on our 3 day visit to San Diego the pool was under construction and no warning at booking or check in.
"clothing stolen from room and pool under construction " Read full review on TripAdvisor   4/14/2012 Vote      
2. When we very politely complained about the hot water, we were offered a comp at breakfast before checkout.
"Poor customer service. " Read full review on TripAdvisor   12/18/2011 Vote      
3. Although I am trying convey some positive aspects, I feel compelled to tell the public what terrible customer service we received when we complained about a basic necessity.
"Poor customer service. " Read full review on TripAdvisor   12/18/2011 Vote      
4. I complained but never saw or heard from a manager.
"Fighting Fruit Flies and One Thousand Decibels " Read full review on TripAdvisor   10/10/2011 Vote      
5. Traveled with my wife who did complain about the party noise, it was 3am and we still could hear the party noise.
"Great except for the size of the room " Read full review on TripAdvisor   8/30/2011 Vote      
6. The guy I spoke to was nice enough but he was more interested in getting a complaining customer out of his lobby than really dealing with the problem.
"Ruined the last days of our honeymoon - poor service and lack of care for customers " Read full review on TripAdvisor   8/28/2011 Vote      
7. When I complained to the front desk, Deborah in a terrible way, assured me that wasn't true, and that I was the first customer in her 3 years to disagree.
"Great hotel, bad they charge Resort Fee (it's not one!!) " Read full review on TripAdvisor   6/11/2011 Vote      
8. The worst part is after the whole experience I complained to the manager and all he could do is send me a form letter and offer an upgrade if I choose to return.
"Awful Customer Service " Read full review on TripAdvisor   5/2/2011 Vote      
9. When I complained about the form letter all he can say is sorry you feel that way.
"Awful Customer Service " Read full review on TripAdvisor   5/2/2011 Vote      
10. They did not offer discount or anything for the inconvenience until we complained to a manager I was handed toilet paper to put in the bathroom myself.
"Awful Customer Service " Read full review on TripAdvisor   5/2/2011 Vote      
   
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