La Cantera San Antonio, San Antonio, Mistake

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Rank

2nd

Out of 504

La Cantera San Antonio	Average Price: $370 Check Rates

Hotel Class:

16641 La Cantera Parkway

San Antonio, 78256 View map

4-Star Hotel Rank: 1 of 32
Average review rating: 3.53

OpinionWell Value Index: 2

Traveler reviews analyzed: Expedia (24) , MyTravelGuide (26) , Travelocity (6) , TripAdvisor (646) , YahooTravel (26)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Mistake

Appears in 11 comments.

The following words were used in comments with Mistake:
breakfast (2) not (2) staff (2)

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1. After we went out for the evening, we came back to a hand written card (from Michaela) under the door apologizing for the mistake and the breakfast coupons she had promised.

"Beautiful and EXCELLENT Service " Read full review on TripAdvisor 4/21/2012 Vote

2. We called the front desk and let them know that this was a mistake.

"Beautiful and EXCELLENT Service " Read full review on TripAdvisor 4/21/2012 Vote

3. mistakes happen but the hotel staff must be trained to be dishonest to the customer when mistakes happen.

"The hotel uses a central location for booking rooms, so the room that is described may not necessarily be the same room you get " Read full review on TripAdvisor 12/22/2011 Vote

4. They more than made up for this poor experience, I could tell that they truly felt bad about the mistake.

"Westin La Cantera Resort - Fantastic " Read full review on TripAdvisor 9/4/2011 Vote

5. Fransceca's Restaurant had great views, they made a mistake on how we wanted our steaks cooked, they did not have us pay for them.

"Westin La Cantera Resort - Fantastic " Read full review on TripAdvisor 9/4/2011 Vote

6. Our breakfast was delivered warm and with everything we asked for, not one mistake on such a complex order.

"Wonderful family resort. " Read full review on TripAdvisor 8/21/2011 Vote

7. He noticed the mistake and told me he wanted to correct it to ensure a relaxed, un-stressful arrival for me.

"The Westin La Cantera has got it right " Read full review on TripAdvisor 3/23/2011 Vote

8. I overlooked a mistake I made when making my reservation and Cody M.

"The Westin La Cantera has got it right " Read full review on TripAdvisor 3/23/2011 Vote

9. I made the mistake of bringing my favorite blouse just in case I would require a change of clothes for my dinner meetings.

"Poor security. " Read full review on TripAdvisor 5/10/2010 Vote

10. The manager, Jason, was called and he talked to Starwood and found out a mistake had been made.

"Problem was guests, not hotel " Read full review on TripAdvisor 9/6/2005 Vote