Crowne Plaza Airport, San Antonio, Complaint

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Rank

61st

Out of 504

Crowne Plaza Airport	Average Price: $130 Check Rates

Hotel Class:

1111 Northeast Loop 410

San Antonio, 78209 View map

3-Star Hotel Rank: 25 of 111
Average review rating: 3.65

OpinionWell Value Index: NA

Traveler reviews analyzed: Expedia (9) , MyTravelGuide (354) , Travelocity (17) , TripAdvisor (62) , YahooTravel (9)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 14 comments.

The following words were used in comments with Complaint:
bathroom (2) clean (2) complaints (14) exceptional (2) hotel (3) never (2)

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1. The only complaint that we had was that the cleaning lady never gave us soap, we had to go get it everyday.

"Nice hotel " Read full review on TripAdvisor 8/29/2011 Vote

2. The Director of Sales who answers these complaints has yet to give solutions.

"Unprofessional, rude, and horrible customer service " Read full review on TripAdvisor 6/27/2011 Vote

3. No complaints except that maid replaced towels after we hung them back as directed by their 'green' offering.

"Nice place, great front desk staff " Read full review on TripAdvisor 4/22/2010 Vote

4. The only real complaint we had was with the restaurant, which served excellent food at reasonable prices, but you really had to be patient waiting for it.

Read full review on MyTravelGuide 2/10/2009 Vote

5. I had made several complaints about the room never being serviced properly.

Read full review on MyTravelGuide 8/19/2008 Vote

6. My biggest complaint is with what I would consider the family friendliness of the hotel.

Read full review on MyTravelGuide 7/10/2008 Vote

7. No complaints.

Read full review on MyTravelGuide 6/28/2008 Vote

8. The only real complaint is that the bathroom felt like I was using a clean gas station bathroom.

Read full review on MyTravelGuide 4/16/2008 Vote

9. I have no complaints about this hotel, the front desk staff was courteous and kind, but their was a lack of communication amongst themselves.

"Double dipping " Read full review on Travelocity 8/1/2007 Vote

10. I have no major complaints about the hotel, I expected it to be a little more fancy.

"1st time to stay at a Crowne -less than I expected " Read full review on TripAdvisor 9/7/2006 Vote