8. We were given a room on the second floor even though we requested first floor only due to medical issues and a family member that can not climb stairs well but refused to use the elevator after the noise and shaking it made, the cable wires in room 409 were hanging out of the wall and we requested repair so we could watch more than 3 channels including the Weather Channel to see what the rain was going to do ( I do give him credit he tried to fix it but told us not possible and to change rooms, no thanks).