9. the most sour faced, miserable rude receptionist I have had the misfortune of encountering, she gave my son a scornful look becasue he was making some noise, she asked to see my ID as they was some credit on my account and she inspected my ID more than immigration did upon enty to the USA, I understand the need to do this, but you really had to be there to see how far she took this as if I was some kind of criminal.