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19th
Out of 543

Peabody Hotel Orlando

Average Price: $257  
 
Hotel Class:
9801 International Drive
Orlando, 32819 View map  
4-Star Hotel Rank: 8 of 59
Average review rating: 4.12
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (91) , MyTravelGuide (1513) , Travelocity (15) , TripAdvisor (796) , YahooTravel (75)
SAFE TO BOOK ? (2/5 issues found)
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Complain
Appears in 62 comments. 
The following words were used in comments with Complain:
$ (3)   bad (3)   charged (5)   desk (8)   fee (3)   few (3)   great (3)   helpful (5)   hotel (10)   management (7)   never (7)   night (6)   not (7)   park (7)   pool (6)   resort (3)   room (18)   service (5)   staff (5)   website (2)    
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1. When I called to ask why they weren't opening up the pool bar because many guests were complaining, I was told 'because it MIGHT rain and you can order room service at the pool anytime you want.
"Orlando Has 100 Nice Hotels. Stay ELSEWHERE. " Read full review on TripAdvisor   4/21/2012 Vote      
2. The only thing I would complain is that we did not have our own coffee machine, so we had to go downstairs and line up to get free coffee.
"We had a great time here! " Read full review on TripAdvisor   1/17/2012 Vote      
3. I complained about it, but management took no action.
"Nice facilities, same old service " Read full review on TripAdvisor   1/9/2012 Vote      
4. There were practically no complains except for the carpet.
"Made our honeymoon perfect " Read full review on TripAdvisor   12/6/2011 Vote      
5. I was so tired though that I didn't complain that night and tried to go to bed.
"A really great hotel ... but... " Read full review on TripAdvisor   11/29/2011 Vote      
6. Although the manager removed the charge immediately when I complained, both the charge and the 'it's not our fault, it's a 3rd party' response greatly lowered my opinion of the property.
"Just short of excellent " Read full review on TripAdvisor   11/10/2011 Vote      
7. We had no cause to complain about anything so cannot comment on how they handle issues.
"Top Class Hotel and great location " Read full review on TripAdvisor   8/17/2011 Vote      
8. From the rooms to the staff, I can't find one thing to 'complain' about.
"Great venue for business or pleasure " Read full review on TripAdvisor   7/27/2011 Vote      
9. After returning home I found an email from the chief manager who, although he apologized for the inconvenience, also did not really hear the complaint and said no one had ever complained and all mattresses were the same as the other Peabody Hotel in Memphis (which I had stayed at two years before and it was delightful).
"Many problems - poor staff/mgr resolution - do not really hear the problems we tried to convey " Read full review on TripAdvisor   5/12/2011 Vote      
10. Brought it to attention of 2 front desk people who really didn't listen and said no one has ever complained and no other mattress was available.
"Many problems - poor staff/mgr resolution - do not really hear the problems we tried to convey " Read full review on TripAdvisor   5/12/2011 Vote      
   
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