New Orleans Royal Sonesta, New Orleans, Lack

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Rank

5th

Out of 427

New Orleans Royal Sonesta	Average Price: $230 Check Rates

Hotel Class:

300 Bourbon Street

New Orleans, 70130 View map

4-Star Hotel Rank: 2 of 37
Average review rating: 4.26

OpinionWell Value Index: 6

Traveler reviews analyzed: YahooTravel (84) , Travelocity (2) , Expedia (81) , TripAdvisor (856)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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a bit small (8) annoy (12) avoid (22) bad (49) big deal (7) broken (7) complain (30) complaint (30) dated (6) difficult (11) dirty (9) disappoint (48) disgust (6) disturbing (8) downside (10) errors (7) expensive (38) gross (7) hard (30) hardly (6) horrible (12) inconvenient (14) issue (48) lack (13) loud (70) mad (6) negative (20) noise (211) noisy (65) outdated (9) outrageous (6) overpriced (9) poor (11) pricey (17) problem (87) rowdy (9) rude (27) sadly (6) shame (6) slow (17) smell (29) terrible (11) tiny (14) ugly (6) uncomfortable (8) unfortunate (16) weird (7) worn (11) worst (9) wrong (30)

Lack	Appears in 23 comments.

The following words were used in comments with Lack:
amenity (2) attentive (4) busy (2) customer (2) disappoint (3) hotel (7) lacking (23) management (2) money (2) not (2) okay (3) pillow (2) quality (2) room (6) service (7) tear (4) thought (2) website (2) wedding (4)

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1. After the Katrina disaster, I continued my patronage and excused the lack of amenities (clean rooms, towels, spotty room service) to the difficulties of such a horrific set back for the city.

"Time is up! " Read full review on TripAdvisor 5/17/2012 Vote

2. The only reason I gave this a 4 instead of a 5 is the lack of character.

"probably the classiest place to stay on bourbon street " Read full review on TripAdvisor 4/11/2012 Vote

3. You'll have to excuse my complete lack of punctuation here.

"Couldn't have been much better!! " Read full review on TripAdvisor 2/19/2012 Vote

4. The main difference seemed to be the lack of focus on the customer.

"Military management trumps Southern Hospitality " Read full review on TripAdvisor 12/9/2011 Vote

5. As many large network hotels it is lacking style and personal touch.

"Ok if you are here for a conference " Read full review on TripAdvisor 11/29/2011 Vote

6. which I found to be lacking the quality you would normally find in such a nice hotel.

"Very nice, clean, friendly hotel " Read full review on TripAdvisor 9/12/2011 Vote

7. Groos thought that this would compensate me for the deceitfulness, the injures, the loss of my time, having to reschedule my business appointments else where, the humiliation, embarrassment and lack of courteous assistance from his staff, well he was surely off base.

"Hotel from Hell and I will not be back nor will I recommend it!!! " Read full review on TripAdvisor 8/29/2011 Vote

8. Gross, I am a guest in your hotel that has been humiliated, embarrassed, called a liar more than once by the 'Customer Service Representative' and had be deceived by his advertising on the website, the check in, lack of or no service and I was injured when the sink fell into my lap and slammed my back against the edge of the bathtub.

"Hotel from Hell and I will not be back nor will I recommend it!!! " Read full review on TripAdvisor 8/29/2011 Vote

9. Another downfall was the lack of a functional refrigerator in the room.

"Great Hotel if you want to be on Bourbon Street " Read full review on TripAdvisor 6/16/2011 Vote

10. Desire Oyster was good but lacked the elegensce of yesterday.

"Still Good " Read full review on TripAdvisor 5/6/2011 Vote