Drury New Orleans, New Orleans, Rude

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Rank

2nd

Out of 427

Drury New Orleans	Average Price: $162 Check Rates

Hotel Class:

820 Poydras Street

New Orleans, 70112-1016 View map

3-Star Hotel Rank: 2 of 125
Average review rating: 4.54

OpinionWell Value Index: 8

Traveler reviews analyzed: Expedia (25) , MyTravelGuide (1) , TripAdvisor (471) , YahooTravel (23)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

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a bit small (4) annoy (2) apologetic (3) avoid (3) bad (25) badly (2) big deal (2) broke (3) chipped (24) complain (11) complaint (15) damper (3) dangerous (4) dated (5) delay (3) difficult (2) dirty (6) disappoint (16) disturbing (2) downfall (3) downside (8) expensive (17) hard (6) hassle (3) hate (4) issue (24) lack (2) loud (8) mad (4) mistake (2) mold (2) nasty (2) negative (12) noise (24) noisy (10) poor (6) problem (42) rude (4) slow (5) smell (8) stained (2) terrible (4) tiny (6) uncomfortable (6) unfortunate (9) unsafe (4) worn (4) worst (5) would have liked (2) wrong (3)

Rude	Appears in 5 comments.

The following words were used in comments with Rude:
customer (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. It has rude staff who do not understand customer service at all.

"Go for the food but forget the rest " Read full review on TripAdvisor 5/5/2012 Vote

2. Instead, the woman put the assistant manager on the phone, Jacque Boutte, who was condescending and rude to my friend and I via telephone; Jacque refused to admit there was a mistake as well.

"Terrible customer service from Drury ruined my stay in NOLA " Read full review on TripAdvisor 7/8/2011 Vote

3. We encountered employees that were beyond nice but had a run-in with two who were just rude (gossiping loudly; treating customers as if they were stupid because they couldn't use elevator).

"Nice rooms, great extras, pretty inside. " Read full review on TripAdvisor 6/28/2010 Vote

4. (But, she was never rude.

"First visit GREAT/second visit just so-so " Read full review on TripAdvisor 6/3/2009 Vote

5. This is more rude on the guest`s part than it is the fault of Drury.

"Great find in New Orleans " Read full review on TripAdvisor 7/8/2005 Vote