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Rank
18th
Out of 468

Port Of Miami Hotels

Average Price: $167  
 
Hotel Class:
340 Biscayne Boulevard
Miami, 33132 View map  
3-Star Hotel Rank: 7 of 122
Average review rating: 3.68
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (78) , MyTravelGuide (24) , Travelocity (16) , TripAdvisor (416) , YahooTravel (45)
SAFE TO BOOK ? (0/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 13 comments. 
The following words were used in comments with Rude:
customer (2)   expectation (2)   management (2)   not (8)   reservation (2)   service (5)   staff (3)    
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1. I wasn't expecting a 5 star experience- it is a Holiday Inn- but I was expecting something more than the rude, disinterested service I found in both the front desk and onsite restaurant.
"location nice- hotel not so nice " Read full review on TripAdvisor   4/21/2012 Vote      
2. the hostess lady in the morning is extremely rude every day, the bartender as well.
"gets old fast " Read full review on TripAdvisor   11/22/2011 Vote      
3. The place was a mess (under construction but I don't think you can blame it all on that) but the unforgivable part was the arrogant rudeness of about 50% of the staff, especially in the restaurant.
"Steer clear of this hotel! " Read full review on TripAdvisor   11/6/2011 Vote      
4. WHAT? So, I call Expedia and spoke to a VERY RUDE man who said, and I quote 'I don't care what their website says, ours does not say anything about the shuttle' I agreed, but still, if they are selling their product, they should offer their services' He then tells me that I am just 'not getting it' and says, 'so do you want me to cancel your reservation or what?' I told him he did not need to be rude and disrespectful, he says I'm not, do you want me to cancel your reservation or not? Nice service on both parties' behalfs.
"FALSE ADVERTISING " Read full review on TripAdvisor   2/9/2011 Vote      
5. My only complaint was the poor customer service they have during the evening shift--very rude, no eye contact at all etc.
""Convenient located" " Read full review on Expedia   5/19/2010 Vote      
6. I repeatedly asked if we could use the stairs and were met with rude, short answers.
"An Expensive Mistake " Read full review on TripAdvisor   2/26/2010 Vote      
7. Customer Service was lacking bordering on rude.
"Only if you are going on a Cruise as the hotel is right there. " Read full review on Expedia   2/3/2010 Vote      
8. Besides check in with their incredibly rude staff but besides that it was ok.
"Not a bad stay..especially for pre-cruise! " Read full review on TripAdvisor   1/23/2010 Vote      
9. At that point, the manager came over and started telling them they weren't going to get anything refunded, that it wasn't fair for them to think they could and was very rude and disrespectful.
"Worst Hotel of my Life " Read full review on TripAdvisor   1/4/2010 Vote      
10. By 4 o'clock, the manager had rudely taken over from the other clock and I asked her what she could do to make amends for such a lengthy delay that was causing problems with our itinerary and my pain.
"Worst Hotel of my Life " Read full review on TripAdvisor   1/4/2010 Vote      
   
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