Sonesta Miami, Miami, Rude

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OpinionWell
Rank

5th

Out of 468

Sonesta Miami	Average Price: $201 Check Rates

Hotel Class:

2889 McFarlane Road

Miami, 33133 View map

4-Star Hotel Rank: 2 of 58
Average review rating: 4.03

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (41) , MyTravelGuide (10) , Travelocity (9) , TripAdvisor (393)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Keyword Cloud

The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.

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a bit pricey (3) annoy (3) avoid (4) awful (3) awkward (2) bad (13) broken (6) chipped (4) complain (4) complaint (7) cramped (2) dated (4) difficult (5) dirty (8) disappoint (27) disturbing (2) downside (4) expensive (23) hard (12) hardly (3) hassle (3) horrible (6) issue (27) lack (4) loud (29) mess (3) mistake (4) negative (7) noise (38) noisy (16) overpriced (4) poor (5) poorly (3) pricey (6) problem (37) ridiculous (3) rock (2) rude (10) sad (3) shame (2) slow (2) smell (13) sophisticated (2) terrible (9) tiny (13) too small (2) uncomfortable (3) unfortunate (4) worst (10) wrong (5)

Rude	Appears in 10 comments.

The following words were used in comments with Rude:
desk (4) guest (2) horrible (2) not (2) park (2) room (2) staff (4) valet (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. And on top of that, he was being incredibly rude and unprofessional.

"Would have been a 3 star, but the service post visit was terrible " Read full review on TripAdvisor 3/14/2012 Vote

2. The front desk person was rude and unprofessional.

"THIS IS NOT A 4 STAR HOTEL -- THE SERVICE IS TERRIBLE!!!! " Read full review on TripAdvisor 6/13/2011 Vote

3. The people at the Sonesta are not rude.

"Great Location " Read full review on TripAdvisor 7/24/2010 Vote

4. As for the rudeness mentioned by many reviewers, I would say Miami in general is a rude town in comparison to most parts of the US.

"Great Location " Read full review on TripAdvisor 7/24/2010 Vote

5. Front desk staff was rude, they hung up on a guest in my party.

"Good location, terrible everything else... far from a four star hotel " Read full review on TripAdvisor 12/18/2009 Vote

6. The only thing that spoiled our weekend was a very rude front of house manager (Claudia) when we tried to check out early.

"Nice hotel, great location, spoiled by one member of staff " Read full review on TripAdvisor 4/19/2009 Vote

7. I stay for 3 nights and I'm not satisfied with cleanliness of my room(housekeeping forgot?? to clean my room for 1 day) Valet parking very expensive and the valet parking people were nasty and rude.

"not impressed " Read full review on Expedia 3/17/2009 Vote

8. The front desk staff was horrible they would leave us standing there forever and were completely rude.

"Look elsewhere " Read full review on TripAdvisor 5/15/2008 Vote

9. The front desk staff was horrible they would leave us standing there forever and were completely rude.

"Look elsewhere " Read full review on TripAdvisor 5/15/2008 Vote

10. The staff were very helpful - some guests I saw were quite abrupt & rude.

"Great Hotel... " Read full review on TripAdvisor 4/4/2005 Vote