Sonesta Miami, Miami, Complain

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OpinionWell
Rank

5th

Out of 468

Sonesta Miami	Average Price: $201 Check Rates

Hotel Class:

2889 McFarlane Road

Miami, 33133 View map

4-Star Hotel Rank: 2 of 58
Average review rating: 4.03

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (41) , MyTravelGuide (10) , Travelocity (9) , TripAdvisor (393)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complain

Appears in 5 comments.

The following words were used in comments with Complain:
desk (2)

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1. And if you call to complain at night, you just get a 'there's nothing we can to about it,' even though the daytime people seem to believe that there is.

"So-so " Read full review on TripAdvisor 4/3/2011 Vote

2. When we checked out, I complained about the club noise and they half-heartedly apologized.

"Horrible Noise -- Bad Soundproofing " Read full review on TripAdvisor 10/16/2008 Vote

3. When I called down to the front desk at 2:00am to complain, they were quick to answer that it would go on until 3:00am -- this has obviously been a major issue for them.

"Horrible Noise -- Bad Soundproofing " Read full review on TripAdvisor 10/16/2008 Vote

4. When we complained to the front desk they didn`t seem that concerned about the leak and didn`t have any other rooms to move us to.

"over rated " Read full review on TripAdvisor 11/7/2007 Vote

5. In my previous visit I complained about expensive internet service, but now it is free.

"Loved the Sonesta " Read full review on TripAdvisor 8/16/2005 Vote