4. The bad:-watch out for concert dates, unless you are part of the fan group, be prepared to weird crowds-Internet not free-business center not free-elevators are either out of service or look and smell like they are 100 years old-being a platinum member I didn't get an upgrade-consierge is crowded so getting food/drinks is problematic-parking is expensive and very tight( you will know what I mean if you bring a car)-overall quality of service is below average when comes to staff with some exceptions-cleaning people skipped our room a couple of times.