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Rank
26th
Out of 700

Renaissance Los Angeles

Average Price: $197  
 
Hotel Class:
9620 Airport Boulevard
Los Angeles, 90045 View map  
3-Star Hotel Rank: 10 of 84
Average review rating: 4.2
OpinionWell Value Index: 5
Traveler reviews analyzed: BedBugRegistry (3) , Expedia (41) , MyTravelGuide (383) , Travelocity (13) , TripAdvisor (429) , YahooTravel (27)
SAFE TO BOOK ? (1/5 issues found)
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Issue
Appears in 29 comments. 
The following words were used in comments with Issue:
airport (6)   attitude (2)   desk (3)   hot (3)   hotel (6)   management (3)   most (2)   much (2)   noise (7)   not (10)   park (3)   personable (2)   phone (2)   problem (3)   prompt (2)   responsive (2)   return (2)   room (6)   shuttle (4)   water (4)    
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1. Remember this is an 'airport' location, so parking is not much of an issue but there is prompt valet parking for a fee.
"Convenience! " Read full review on TripAdvisor   5/3/2012 Vote      
2. However, now over 2 weeks later, no refund, no re-issued certificate and no response from the hotel.
"Lack of Customer Service means everything " Read full review on TripAdvisor   4/20/2012 Vote      
3. Check in prompt and without issue.
"Great location, but not too close to LAX " Read full review on TripAdvisor   3/22/2012 Vote      
4. They didn't have my Marriott Rewards No on the reservation and they couldn't pull it up by my name (which is a bit weird, as I had to provide it via my email as somehow I had issues logging into my account at Marriott.
"Good Place if staying near LAX " Read full review on TripAdvisor   12/24/2011 Vote      
5. However, the airport was only visible (from our room we could see a runway with planes landing, quite fascinating) not audible, noise was not an issue.
"Good quality airport hotel " Read full review on TripAdvisor   10/1/2011 Vote      
6. The issue is not the fault of the hotel due to the badly designed LAX collection bays - but the hotel should pay more attention to the whereabouts of their shuttles as there was another bus directly behind our shuttle making a mockery of their claim that one they are set at 15 min intervals.
"convenient to LAX " Read full review on TripAdvisor   7/27/2011 Vote      
7. Given this and the issue with the lack of shampoo i'd suggest their housekeeping manager double check their work.
"Good experience except for one important thing.... " Read full review on TripAdvisor   7/27/2011 Vote      
8. The receptionists declined to call their manager to resolve this issue.
"Charged TWICE! " Read full review on TripAdvisor   7/13/2011 Vote      
9. The Hotel Manager should seriously consider this type of issues.
"Fine apart the super charge for the internet ! " Read full review on TripAdvisor   6/4/2011 Vote      
10. Plenty of hot water with good pressure; an issue for some of the Hotels at LAX.
"Comfort at LAX " Read full review on TripAdvisor   5/24/2010 Vote      
   
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