Hotel ZaZa, Dallas, Horrible

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Rank

16th

Out of 453

Hotel ZaZa	Average Price: $286 Check Rates

Hotel Class:

2332 Leonard Street

Dallas, 75201 View map

4-Star Hotel Rank: 9 of 20
Average review rating: 3.89

OpinionWell Value Index: 3

Traveler reviews analyzed: Expedia (35) , TripAdvisor (262) , YahooTravel (65)

SAFE TO BOOK ? (0/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	No recent comments about noise were found.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Horrible

Appears in 8 comments.

The following words were used in comments with Horrible:
customer (4) hotel (2) room (2) service (7) staff (2)

Users can vote for helpful comments, which are saved in the Most helpful section.

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1. The service was horrible - from leaving our luggage in the lobby (and then we had to go get it ourselves and bring it to our room), to the front desk staff acting like we were bothering them, to be overcharged on the bill (and not resolving it).

"Overdone w/ Poor Service " Read full review on TripAdvisor 5/10/2011 Vote

2. What the heck? horrible Service.

"Yuck. Save your money and go somewhere else " Read full review on TripAdvisor 1/25/2011 Vote

3. A friend ordered the Whole Branzini (fish) and it was horrible: mushy and tasteless.

"Beautiful Hotel but their Dragonfly Restaurant is Another Story " Read full review on TripAdvisor 2/25/2010 Vote

4. An arrogant night staff that gives horrible customer service.

"HORRIBLE CUSTOMER SERVICE " Read full review on TripAdvisor 1/1/2010 Vote

5. When we complained about the horrible customer service, we found the both of the 'so called Managers' at the hotel were just kids also.

"Terrible Hotel !!!! " Read full review on TripAdvisor 12/28/2008 Vote

6. What kind of horrible customer service does this hotel have? I guess they no longer care about me as a customer, since they already have my money.

"The good, the bad and the ugly! " Read full review on TripAdvisor 12/25/2008 Vote

7. The room itself was nice, but I have never received such horrible service.

"Horrible customer service " Read full review on TripAdvisor 10/9/2006 Vote

8. The service is slow and the attention to detail is horrible.

"Much Ado About Nothing! " Read full review on TripAdvisor 4/4/2005 Vote