3. She was most helpful and seemed upset that we were and took a hundred dollars off our bill, but the experience stays with you, it cannot be erased no matter how much money comes off the final bill, we booked the room to avoid all that and have a night worth remembering, so while the concert itself will stay with us forever, I`m hoping to quickly forget my stay at the Cleveland Ritz-Carlton, and we will not be returing anytime soon.