Hilton Cincinnati, Cincinnati, Complaint

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Rank

1st

Out of 150

Hilton Cincinnati	Average Price: $208 Check Rates

Hotel Class:

35 West Fifth Street

Cincinnati, 45202 View map

4-Star Hotel Rank: 1 of 7
Average review rating: 3.98

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (1032) , TripAdvisor (341) , YahooTravel (28)

SAFE TO BOOK ? (2/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	Recent comments complained about bed bugs.

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Complaint

Appears in 59 comments.

The following words were used in comments with Complaint:
bathroom (4) biggest (4) complaints (59) desk (3) hotel (5) housekeeping (4) internet (3) nice (4) not (6) park (8) room (17) service (4) shower (3) size (3) slow (2) small (3) smaller (2) staff (4) tub (2) valet (4)

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1. For starters, I will say that I bumped up this property by one notch in ranking because of their customer service (Front Desk, without question or complaint, made more than 20 copies of pages from a textbook and then, while we were at dinner, delivered them to our room.

"Jekyll and Hyde Property " Read full review on TripAdvisor 5/5/2012 Vote

2. My only complaint were the knocks and groans of having a room near the lifts, make sure you ask for a river view and away from the lifts.

"A Treasure of Cincinnati! " Read full review on TripAdvisor 4/23/2012 Vote

3. Nice clean rooms, no complaints about housekeeping.

"Great stay " Read full review on TripAdvisor 4/19/2012 Vote

4. Besides the shower being a little on the small side, our only other 'complaint' would be the televisions.

"Excellent Hotel " Read full review on TripAdvisor 4/18/2012 Vote

5. My only complaints are that every time I needed my car there was a problem.

"Some Good, Some Bad " Read full review on TripAdvisor 4/8/2012 Vote

6. A complaint about this at check-out was met with a lukewarm 'oh, sorry, we forgot to tell housekeeping that you booked that package'.

"Wanted to love staying there, but... " Read full review on TripAdvisor 12/30/2011 Vote

7. Only complaint is the bar doesn't stay open long enough and the food was good but not great.

"Great Location " Read full review on TripAdvisor 11/28/2011 Vote

8. The biggest complaint is that at 5:30PM I ended up with a cold shower.

"Beautiful hotel but average rooms & a cold shower " Read full review on TripAdvisor 11/21/2011 Vote

9. My room was very clean and while I didn't have a complaint about the size of the room, I did not enjoy listening to the neighbors TV.

"Beautiful hotel! " Read full review on TripAdvisor 10/24/2011 Vote

10. In sharing my experience with the Netherland Plaza, I want to first address a common complaint that I have seen regarding this downtown landmark: tiny rooms.

"Architecturally Fascinating, Unique and Convenient. " Read full review on TripAdvisor 9/6/2011 Vote