North Austin Plaza Hotel and Suites, Austin, Complaint

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Rank

29th

Out of 287

North Austin Plaza Hotel and Suites	Average Price: $59 Check Rates

Hotel Class:

6911 Interstate Highway 35 North

Austin, 78752 View map

2-Star Hotel Rank: 4 of 80
Average review rating: 2.74

OpinionWell Value Index: 6

Traveler reviews analyzed: Expedia (36) , MyTravelGuide (221) , Travelocity (12) , TripAdvisor (174) , YahooTravel (26)

SAFE TO BOOK ? (1/5 issues found)

Is this hotel safe to book? See the trends in negative comments below to find out the real deal before you commit:

Construction:	No recent comments about construction were found.
Noise:	Recent comments complained about noise.
Room Smell:	No recent comments about room smell were found.
Parking Fees:	No recent comments about parking fees were found.
Bed Bugs:	No recent comments about bed bugs were found.

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Complaint

Appears in 21 comments.

The following words were used in comments with Complaint:
complaints (21) management (2) not (2) pool (2) poorly (2) room (5) shower (3)

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1. I normally stay there on my own but a friend has shared twice and he too had no complaints.

"I keep going back " Read full review on TripAdvisor 10/28/2011 Vote

2. He said all complaints stop at him.

"Do not stay here " Read full review on TripAdvisor 10/23/2011 Vote

3. Stay here only if you have no other choice and expect to be treated poorly if you do have any issues and voice a valid complaint.

"Do not stay here " Read full review on TripAdvisor 10/23/2011 Vote

4. I have never been treated so poorly by someone when I voiced a legitimate complaint regarding the service I was receiving at their business.

"Do not stay here " Read full review on TripAdvisor 10/23/2011 Vote

5. I asked for his manager's contact info so I could lodge a complaint but was refused this information by the GM.

"Do not stay here " Read full review on TripAdvisor 10/23/2011 Vote

6. However, I didn't develop any diseases; the location was extremely convenient and the room was quiet, so I don't really have any complaints.

"Reasonable Hotel for Cheap " Read full review on TripAdvisor 9/12/2011 Vote

7. My only true complaint is that the housekeepers need to leave more than one set of towels in the rooms whenever it is booked for more than one guest.

"It served its purpose for a day trip " Read full review on TripAdvisor 8/8/2011 Vote

8. Our only complaint was that in one of the rooms, the carpet was wet, (from pool use) which was a little icky.

"What a pleasant surprise! " Read full review on TripAdvisor 4/13/2011 Vote

9. My main complaints would be very poor drainage in the shower, which meant you showered in an inch or so of water at your feet, the internet reception in our room didnt work ( it did work in the lobby though) and there was no breakfast.

"You get what you pay for " Read full review on TripAdvisor 12/17/2010 Vote

10. I have no complaints.

"I'll stay here again! " Read full review on TripAdvisor 5/17/2010 Vote