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Rank
26th
Out of 481

Vdara Hotel & Spa at CityCenter

Average Price: $195  
 
Hotel Class:
2600 West Harmon Avenue
Las Vegas, 89109 View map  
5-Star Hotel Rank: 9 of 17
Average review rating: 3
OpinionWell Value Index: 2
Traveler reviews analyzed: Expedia (50) , TripAdvisor (1810) , YahooTravel (2)
SAFE TO BOOK ? (3/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Apologetic
Appears in 16 comments. 
The following words were used in comments with Apologetic:
desk (3)   frustrated (2)   management (3)   nice (3)   night (2)   personable (2)   room (2)    
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1. The noise finally ceased at 4am, after very little sleep we brought this to the attention of the front desk the following morning who were very apologetic and assured us that it would have been another guest having a party within the building and that 'those' people normally only stay 1-2 nights anyway.
"Beautiful rooms but noisy nightclub meant no sleep " Read full review on TripAdvisor   3/31/2012 Vote      
2. We returned to the desk and requested to be moved; the staff were quite responsive and apologetic but again didn't listen to my needs.
"Key Aspects Lacking " Read full review on TripAdvisor   1/17/2012 Vote      
3. And, other than the apologetic manager who sort out this matter, we had to give tips to other receptionists only to re-confirm the room type when we arrived for additional night check-in (facing higher floor, the Bellagio fountain facing at already set prices).
"Consider it a boutique Condo-hotel, with very limited extras, poor reception staff, difficult way-finding from the Strip " Read full review on TripAdvisor   1/16/2012 Vote      
4. Frustrating, but the front desk was really apologetic and nice about it.
"Good location, nice rooms " Read full review on TripAdvisor   12/25/2011 Vote      
5. The woman on the phone was apologetic and sounded sincere.
"Unprofessional and amateur service. Worst stay in Vegas in 12 years! " Read full review on TripAdvisor   11/7/2011 Vote      
6. The person I spoke to was very nice and apologetic.
"Nice Room, but might not go back " Read full review on TripAdvisor   10/19/2011 Vote      
7. I spoke to security near the elevators (This person was great) who was apologetic and called immediately for assistance.
"Professional and courteous Staff " Read full review on TripAdvisor   9/27/2011 Vote      
8. this did take a hour, but were very apologetics and deducted 20% off our bill.
"Amazing - Best Hotel ! " Read full review on TripAdvisor   8/30/2011 Vote      
9. Although she was apologetic, the most she could do was remove the daily resort fees from our charges.
"Unacceptable service on many levels. NOT 5-star quality. " Read full review on TripAdvisor   7/25/2011 Vote      
10. In the end I got utensils from a manager who was apologetic and blamed the poor service on the fact that the kitchen was making food for the entire hotel.
"Unacceptable service on many levels. NOT 5-star quality. " Read full review on TripAdvisor   7/25/2011 Vote      
   
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