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Rank
28th
Out of 415

Four Points Chicago

Average Price: $206  
 
Hotel Class:
630 North Rush Street
Chicago, 60611 View map  
3-Star Hotel Rank: 11 of 73
Average review rating: 4.41
OpinionWell Value Index: 7
Traveler reviews analyzed: Expedia (81) , MyTravelGuide (71) , Travelocity (64) , TripAdvisor (446) , YahooTravel (13)
SAFE TO BOOK ? (1/5 issues found)
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Keyword Cloud
The hotel review keyword cloud displays the words commonly used to describe the features and services of this hotel. Select a word and explore.
Rude
Appears in 9 comments. 
The following words were used in comments with Rude:
apology (2)   arrival (2)   bed (3)   customer (2)   desk (2)   helpful (2)   hotel (2)   management (2)   not (2)   pillow (3)   room (3)   service (2)   staff (3)    
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1. Genise, the manager, was rude, not willing to help customers or even talk properly to me.
"Terrible service. Staff not polite. Manager irrespectful " Read full review on TripAdvisor   4/7/2012 Vote      
2. If a simple request for two beds rather than one King is such a hassle that causes rudeness and a complete lack of manners, what will the service be like at the hotel.
"You Only Get ONE Chance to Make a First Impression " Read full review on TripAdvisor   3/20/2012 Vote      
3. With the exception of the gentleman that answered the phone, each member of the staff that I spoke with was horribly rude.
"You Only Get ONE Chance to Make a First Impression " Read full review on TripAdvisor   3/20/2012 Vote      
4. It must have fallen off because 45 minutes later we have a rather rude housekeeper banging again, 'You ARE leaving today, right?'Parking is a mixed bag - the lot is attached to the hotel and is uber-expensive ($50 a night) but you have in and out, so if you're going to use the car, it may end up being a bargain.
"A very nice property at an excellent price " Read full review on TripAdvisor   9/18/2011 Vote      
5. Very rude and clearly dishonest staff.
"Never ever thinking of staying at another Sheraton " Read full review on TripAdvisor   8/18/2011 Vote      
6. She apologized, we waited another 20 minutes, the manager asked if we were being helped, we explained our situation at which point the bell man came up and said he was busy and very rudely told us he would go get and was mumbling about us as he left-very bad customer service-given it was their mistake.
"Mediocre at Best " Read full review on TripAdvisor   4/20/2010 Vote      
7. The front desk called just after we arrived to our room and they apologized and sent up foam pillows, when I opened the door the guy with the pillows said to me, ' You need eight pillows?' I thought this was rude, but realized he had not been informed.
"A good experience. " Read full review on TripAdvisor   8/2/2009 Vote      
8. The front desk staff were RUDE, the rooms were DIRTY, the bathroom floors were disqusting with BIG red stains everywhere, and our room stunk.
"Not A 4-Star Hotel " Read full review on TripAdvisor   11/5/2007 Vote      
9. By 2 am, the bed had arrived and the gentlemen who brought the bed was rude.
"Not Impressed " Read full review on TripAdvisor   8/15/2007 Vote      
   
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